---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "San José 311"
bundle_id: "com.astcorporation.three11"
parent_report: "https://marlvel.ai/api/llm/apps/utilities/san-jose-311"
canonical_url: "https://marlvel.ai/apps/san-jose-311#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — San José 311 User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 73 of 99 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 2.29/5
- **Platform Split:** iOS 2.0/5 (146 ratings) | Android 2.6/5 (122 ratings)
- **Overall Sentiment:** Upset

### Top Praises
- **Centralized database for reporting neighborhood issues provides a clear path for city maintenance requests**

### Top Complaints (Impact Areas)
- **Automated ticket closure without resolution or explanation creates a perception of government neglect**
- **Broken authentication and registration flows prevent new users from accessing the reporting platform**

### Top Requests (What Users Want)
- **Interactive community features to allow residents to collaborate on local improvement projects**

<!-- /section:sentiment -->
<!-- section:swot -->