---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Scannr (ID check)"
bundle_id: "hr.infinum.photopay.scannr"
parent_report: "https://marlvel.ai/api/llm/apps/utilities/scannr-id-check"
canonical_url: "https://marlvel.ai/apps/scannr-id-check#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Scannr (ID check) User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 49 of 49 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 4/5
- **Platform Split:** iOS 4.0/5 (566 ratings)
- **Overall Sentiment:** Upset
- **Note:** The 4/5 store rating reflects cumulative history, while the Upset sentiment reflects recent user reviews analyzed by our AI pipeline.

### Top Praises
- **Initial scanning speed provides quick feedback for users testing the basic functionality**

### Top Complaints (Impact Areas)
- **Failure to accurately identify fake identification cards undermines the core utility of the application**
- **Technical instability and camera focus issues prevent successful scanning on modern mobile devices**
- **Aggressive monetization through subscription paywalls creates friction for users seeking basic verification tools**

### Top Requests (What Users Want)
- **Duplicate scan detection requested to help identify repeated use of the same identification card**

<!-- /section:sentiment -->
<!-- section:swot -->