---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "ServiceTitan Field"
bundle_id: "com.servicetitan.work"
parent_report: "https://marlvel.ai/api/llm/apps/utilities/servicetitan-field"
canonical_url: "https://marlvel.ai/apps/servicetitan-field#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — ServiceTitan Field User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 90 of 123 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 3.29/5
- **Platform Split:** iOS 3.3/5 (2.8K ratings) | Android 3.3/5 (320 ratings)
- **Overall Sentiment:** Upset

### Top Praises
- **Mobile tap to pay functionality significantly reduces credit card processing fees for field teams**

### Top Complaints (Impact Areas)
- **Frequent application crashes and forced resets during critical tasks like note taking or photo capture**

### Top Requests (What Users Want)
- **Restoration of landscape photo orientation to improve documentation of large scale commercial job sites**

<!-- /section:sentiment -->
<!-- section:swot -->