---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Vivo"
bundle_id: "br.com.vivo.meuvivo"
parent_report: "https://marlvel.ai/api/llm/apps/utilities/vivo"
canonical_url: "https://marlvel.ai/apps/vivo#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Vivo User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 100 of 101 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 2.4/5
- **Platform Split:** iOS 4.4/5 (17.6K ratings) | Android 2.4/5 (2.3M ratings)
- **Overall Sentiment:** Upset

### Top Praises
- **High quality network coverage and responsive customer service support provide value for long-term subscribers**

### Top Complaints (Impact Areas)
- **Persistent login failures and authentication errors prevent users from managing their accounts post-update**
- **Automated support chat systems fail to resolve technical issues and create frustrating service loops**

### Top Requests (What Users Want)
- **Direct access to human customer service representatives to resolve complex technical and billing disputes**

<!-- /section:sentiment -->
<!-- section:swot -->