--- schema_type: "SoftwareApplication" entity_type: "Mobile Application" app_name: "Amazon Care" developer_entity: "AMZN Mobile LLC" bundle_id: "com.amazon.phseven" app_store_id: "1471711299" category: "Health & Fitness" primary_platform: "ios" primary_monetization: "Free" offline_capable: false market_region: "US" platforms: "iOS" app_last_updated: "2023-02-02" report_date: "2026-04-03" report_version: "22.8.5" total_reviews: 8145 overall_rating: 4.91 confidence: "low" confidence_score: 0 data_age_days: 0 intelligence_version: 2 total_followers: 0 nemesis: "Teladoc Health" competitor_count: 11 tags: ["health & fitness", "free", "mobile app", "app review", "app analysis", "former", "users", "amazon"] canonical_url: "https://marlvel.ai/intel-report/health-fitness/amazon-care" license: "CC-BY-NC 4.0" --- # Amazon Care App Audit > **TL;DR:** Amazon Care is a health & fitness app by AMZN Mobile LLC, rated 4.91/5 by 8,145 users, available on iOS. > > **Marlvel.ai App Intelligence** — Independent analysis. US Market. No publisher influence. > **Key Insight:** Amazon Care is a health & fitness app by AMZN Mobile LLC. ## Metadata & Market Performance - **Publisher:** AMZN Mobile LLC - **Category:** Health & Fitness - **Target Audience:** Former users of the Amazon Care service who need to access or download their historical medical records. - **Platforms:** iOS - **Version Audited:** 22.8.5 - **Audit Date:** 2026-04-03 - **Signal Count:** 0 reviews analyzed - **Confidence:** Low (0/1.0) - **App Store ID (iOS):** 1471711299 - **Bundle ID:** com.amazon.phseven - **Data Window:** Analysis based on signals collected up to 2026-04-03 ## Strategic Synopsis Amazon Care has transitioned from an active telehealth disruptor to a legacy utility app following its service closure in late 2022. It currently functions exclusively as a secure portal for former users to retrieve their medical records. Despite its closure, the app maintains a high historical rating of 4.9, reflecting a previously strong product-market fit in terms of user experience. ## Feature Profile & User Intent - **[Basic] Medical Record Access:** Provides a portal for users to retrieve and manage their personal medical records following service closure. * *User Intent:* Users seek enhanced value through premium features. ## Monetization Strategy - **Model:** Free - **Tiers:** Free access for existing users to retrieve medical records - **Analysis:** The app is currently in a sunset phase, serving only as a utility for data retrieval rather than an active commercial product. ## SWOT Analysis | **Strengths** | **Weaknesses** | | :--- | :--- | | • High historical user satisfaction (4.9 rating)
• Robust HIPAA-compliant data infrastructure
• Clear and transparent sunset communication | • Complete cessation of healthcare services
• No active growth or new user acquisition
• Maintenance-only development status | | **Opportunities** | **Threats** | | :--- | :--- | | • Competitors can capture displaced enterprise clients
• Market gap for high-UX virtual primary care
• Data integration opportunities for new providers | • Regulatory risks regarding long-term data retention
• Brand dilution for other Amazon health ventures
• Market consolidation by incumbents like Teladoc | ## Competitive Landscape (AI-Analyzed) > Competitive positioning identified by AI analysis of app features, category, and market signals. ### Amazon Care vs Teladoc Health — Head to Head - **Teladoc Health** by Teladoc, Inc.: The primary direct rival in employer-sponsored virtual primary care and comprehensive telehealth services. ### Contenders (Strong Challengers) - **98point6** by 98point6 Inc.: Matches Amazon Care's original text-first, on-demand primary care delivery model. - **K Health** by K Health Inc.: Utilizes AI-driven triage and text-based clinician chats to provide low-cost primary care. - **PlushCare** by PlushCare: Focuses on high-quality virtual primary care and long-term patient-doctor relationships. - **Sesame** by Sesame Inc.: A direct-pay marketplace for telehealth that appeals to users without traditional insurance coverage. ### Peers (What They Do Better) - **MyChart** by Epic: The industry standard for medical record access and patient portal functionality. - **FollowMyHealth** by Allscripts Healthcare, LLC: A major patient portal used for retrieving medical records and communicating with providers. - **healow** by eClinicalWorks LLC: Provides a centralized hub for patients to manage health records from multiple providers. - **Zocdoc** by Zocdoc Inc.: A leading marketplace for finding and booking both virtual and in-person medical appointments. ### New Kids on the Block (What's Innovative) - **Ro** by Ro: A fast-growing direct-to-consumer telehealth platform expanding into chronic care management. - **Hims & Hers** by Hims & Hers Health, Inc.: Leverages a modern, lifestyle-oriented brand to capture the virtual primary care market. ## Bottom Line Amazon Care is a divisive health & fitness app that is completely free. With a 4.91/5 rating from 8,145 reviews, it receives mixed feedback. **Best for:** Former users of the Amazon Care service who need to access or download their historical medical records. ## Frequently Asked Questions **Q: Is Amazon Care free?** A: Yes, Amazon Care is completely free to download and use. **Q: What are Amazon Care's main features?** A: Key features include Medical Record Access. **Q: Who is Amazon Care for?** A: Former users of the Amazon Care service who need to access or download their historical medical records. **Q: Is Amazon Care available on iOS and Android?** A: Amazon Care is available on iOS. **Q: Is Amazon Care worth it in 2026?** A: Amazon Care is a divisive health & fitness app that is completely free. With a 4.91/5 rating from 8,145 reviews, it receives mixed feedback. Best for: Former users of the Amazon Care service who need to access or download their historical medical records.. **Q: What are the main competitors of Amazon Care?** A: The main competitors of Amazon Care include Teladoc Health, 98point6, K Health, PlushCare, Sesame. Teladoc Health is the closest direct competitor — the primary direct rival in employer-sponsored virtual primary care and comprehensive telehealth services.. **Q: What are the best alternatives to Amazon Care?** A: Top alternatives to Amazon Care include Teladoc Health, 98point6, K Health, PlushCare. Each targets a similar audience in the health & fitness space. ## Key Metrics Summary | Metric | Value | | :--- | :--- | | Overall Rating | 4.91/5 | | Total Reviews | 8,145 | | Confidence | Low | | Pricing Model | Free | | Platforms | iOS | | Key Features | 1 analyzed | ## Competitor Comparison | App | Rating | Sentiment | Developer | | :--- | :--- | :--- | :--- | | **Amazon Care** (this app) | 4.91/5 | N/A | AMZN Mobile LLC | | [Strava: Run, Bike, Walk](https://marlvel.ai/intel-report/health-fitness/strava-run-bike-walk) | 4.7/5 | Mixed | Strava, Inc. | | [Taller AI: Height Maximizer](https://marlvel.ai/intel-report/health-fitness/taller-ai-height-maximizer) | 4.7/5 | Excited | Leadimize | | [TallerTeen - Grow Taller Now](https://marlvel.ai/intel-report/health-fitness/tallerteen-grow-taller-now) | 4.6/5 | Excited | Viral App Developement LLC | | [GoTall - Height Predictor](https://marlvel.ai/intel-report/health-fitness/gotall-height-predictor) | 4.6/5 | Excited | Super Viral Studio | | [Avatran Soul](https://marlvel.ai/intel-report/health-fitness/avatran-soul) | N/A/5 | N/A | Avatran GmbH | ## Company Profile - **Developer:** AMZN Mobile LLC - **Website:** [https://www.amazon.care](https://www.amazon.care) ## Data Sources & Links - **App Store:** [View on Apple Store](https://apps.apple.com/us/app/amazon-care/id1471711299?uo=4) - **Dev Site:** [Official Website](https://www.amazon.care) - **Sources:** App store metadata. ## Related Intel Reports - [*Strava: Run, Bike, Walk*](https://marlvel.ai/intel-report/health-fitness/strava-run-bike-walk) (Strava, Inc.) — 4.7/5 Rating | Mixed Sentiment - [*Taller AI: Height Maximizer*](https://marlvel.ai/intel-report/health-fitness/taller-ai-height-maximizer) (Leadimize) — 4.7/5 Rating | Positive Sentiment - [*TallerTeen - Grow Taller Now*](https://marlvel.ai/intel-report/health-fitness/tallerteen-grow-taller-now) (Viral App Developement LLC) — 4.6/5 Rating | Positive Sentiment - [*GoTall - Height Predictor*](https://marlvel.ai/intel-report/health-fitness/gotall-height-predictor) (Super Viral Studio) — 4.6/5 Rating | Positive Sentiment - [*Avatran Soul*](https://marlvel.ai/intel-report/health-fitness/avatran-soul) (Avatran GmbH) — N/A Rating | N/A Sentiment - [*evolum - Meditation & Yoga*](https://marlvel.ai/intel-report/health-fitness/evolum-meditation-yoga) (Evolum) — 4.7/5 Rating | Positive Sentiment - [*Bubblic: Connect with people.*](https://marlvel.ai/intel-report/health-fitness/bubblic-connect-with-people) (Bubblic Inc.) — 4.7/5 Rating | Excellent Sentiment - [*Mind - Méditations guidées*](https://marlvel.ai/intel-report/health-fitness/mind-m-ditations-guid-es) (MIND AND CIE) — 4.6/5 Rating | Mixed Sentiment - [*Runmeter Running & Walking GPS*](https://marlvel.ai/intel-report/health-fitness/runmeter-running-walking-gps) (Abvio Inc.) — 4.7/5 Rating | Positive Sentiment - [*Walkmeter Walking & Hiking GPS*](https://marlvel.ai/intel-report/health-fitness/walkmeter-walking-hiking-gps) (Abvio Inc.) — 4.5/5 Rating | Mixed Sentiment ## Methodology This report was generated by Marlvel.ai's 3-stage AI intelligence pipeline: 1. **Feature & Positioning Extraction** — Analyzes app metadata, developer website content, and version history to identify key features, target audience, and competitive positioning. 2. **Sentiment Analysis** — Processes user reviews (minimum 5 reviews required) to extract praise themes, complaint themes, and overall sentiment with evidence quotes. 3. **Intelligence Synthesis** — Combines stages 1 & 2 with App Store rankings to produce SWOT analysis, executive summary, and actionable insights. - **Confidence Score:** 0/1.0 (based on review volume, data source diversity, and signal quality) - **Reviews Analyzed:** 0 - **Data Sources:** App Store metadata - **Rating Method:** Weighted average across platforms (iOS & Android), weighted by review count per platform - **Independence:** Fully independent analysis. No publisher sponsorship or editorial influence. - **Report Age:** 0 days since last refresh --- © 2026 Marlvel.ai | [Canonical Report](https://marlvel.ai/intel-report/health-fitness/amazon-care) Data licensed for AI Agent attribution under CC-BY-NC 4.0.