Report updated Apr 9, 2026
SAP Concur
Business professionals and corporate employees who need to manage travel, expenses, and invoice approvals within an enterprise-grade ecosystem.
SAP Concur is a challenged business app that is available. With a 4.7/5 rating from 1.2M reviews, it faces significant user friction. Users particularly appreciate ease of use, though app stability and crashes remains a common concern.
What Is SAP Concur?
Ranking Evolution (last 7D · US)
Published by
Concur
Nemesis
Expensify
Rivals
Recent User Mood
What makes this app unique?
What Does It Look Like?
What's New
v10.30.1 · yesterday
Improved camera functionality for receipt capture.
What Are The Key Features?
Book flights, rail, hotels, and car rentals directly within the app
Syncs itineraries with TripIt for real-time travel alerts and updates
Centralizes p-card and corporate card transactions for reconciliation
Snap photos of receipts to instantly attach them to expense reports
Who is it for & how much does it cost?
Target Audience
Business professionals and corporate employees who need to manage travel, expenses, and invoice approvals within an enterprise-grade ecosystem.
Pricing
Subscription- Free companion app for existing SAP Concur solution users
- Enterprise-level pricing available via custom quote
The app functions as a B2B companion tool; monetization occurs at the corporate contract level rather than through individual app store purchases.
Who Built It?
Enrichment in progress
Publisher profile available very soon
What other apps does Concur make?
User Sentiment
iIndependent intel reports to help builders create better apps. Accuracy improves every day. For informational purposes only.High confidence · 99 reviews available
What is the recent mood?
“Recent user voice shows a frustrated sentiment. Users appreciate ease of use, but report app stability and crashes and ai and expenseit functionality.”
What Users Love
Use this app monthly and it’s a breeze.
Very Easy To Use
What Frustrates Users
the app crashes when taking a photo.
App shutdown... if I try to take a photo…app dumps.
AI has completely broken this app... Auto merging completely different transactions.
The AI expensed items now continually change even when you are trying to fix them.
What is the competitive landscape for SAP Concur?
How's The Business Market?
How does it evolve in the Business market?
| Chart | Rank | Change |
|---|---|---|
| Free | #75 | ▼5 |
Business Market Trend
Business market trend & dynamics
Available very soon
The rivals identified
The Nemesis
Verdict
While SAP Concur remains the powerhouse for complex enterprise travel booking and policy enforcement, Expensify has the edge in end-user satisfaction and core expense automation. Concur's declining sentiment and stability issues make it vulnerable to Expensify's more reliable mobile experience.
Where Expensify wins
- -
Significantly higher user sentiment and app stability (Concur suffers from frequent crash reports)
- -
Faster receipt processing and 'SmartScan' technology that requires less manual correction
Where SAP Concur wins
- +
Deeply integrated native travel booking (flights, rail, hotel) within the same app ecosystem
- +
Unrivaled enterprise-grade policy compliance and complex approval workflow configurations
Contenders
Ramp
Ramp Business Corporation
A disruptive force that combines corporate cards with automated expense management to eliminate the need for traditional expense reports.
Zero-touch expense reporting where the card transaction and receipt are matched automatically
Stronger focus on spend control and saving the company money through automated insights
Brex
★4.8 (9K)Brex
Competes for the same enterprise spend management market, particularly for high-growth and global companies.
Unified global spend platform that handles multiple currencies and entities natively
Integrated banking and credit features that Concur lacks
Peers
Workday
Workday
Many enterprises use Workday for HR and Finance, including its built-in expense reporting module which competes for Concur's user base.
Total integration with HR, payroll, and benefits data
Single sign-on and unified interface for all employee self-service tasks
Zoho Expense - Expense Reports
★4.8 (24K)Zoho Corporation
A strong alternative for companies already within the Zoho ecosystem or those looking for a more affordable enterprise-lite solution.
Seamless integration with Zoho CRM and Zoho Books
More transparent and accessible pricing for mid-market companies
The outtake for SAP Concur
SWOT Analysis
Core Strengths
- Deeply integrated native travel booking (flights, rail, hotel)
- Unrivaled enterprise-grade policy compliance configurations
- Direct integration with TripIt for itinerary management
Critical Frictions
- Frequent app crashes during camera/receipt capture
- Inaccurate AI (ExpenseIt) logic requiring manual correction
- High-friction login and authentication process
Growth Levers
- Improve OCR speed to compete with Expensify's SmartScan
- Develop zero-touch expense matching similar to Ramp
- Enhance mobile-first travel support to counter Navan
Market Threats
- Expensify's superior end-user satisfaction and stability
- Navan's unified travel/expense model gaining tech-sector share
- Employee pushback due to 'Upset' sentiment regarding app performance
What are the next best moves?
Hotfix the camera module to prevent crashes during receipt capture.
This is the #1 high-frequency complaint and a critical failure in the core user workflow.
Refine or provide a toggle for AI 'ExpenseIt' auto-merging logic.
Users report the AI currently creates more work than manual entry, negating the feature's value proposition.
Optimize the mobile authentication flow to reduce 'forced logout' incidents.
Login issues are a recurring theme preventing users from accessing the app without their corporate laptops.
Feature Gaps vs Competitors
- Superior OCR speed and accuracy (available in Expensify)
- Integrated banking and credit features (available in Brex)
- Zero-touch expense reporting/matching (available in Ramp)
- 100% refundable business travel features (available in TravelPerk)
Key Takeaways
SAP Concur remains the enterprise standard for complex travel and policy compliance, but it is currently failing on core mobile reliability. If I were the PM, I would halt new feature development to fix the camera stability and AI accuracy issues, as the current 'Upset' user sentiment is a direct invitation for competitors like Expensify and Navan to peel away corporate accounts through superior end-user experience.
Where Is It Heading?
Declining
User sentiment is 'Upset' due to core stability issues (camera crashes) and broken AI workflows.
Recent updates (v10.30.1) focused on minor camera improvements and auto-fill, but have not yet resolved the crash reports.
App Store ranking has slipped to #75 Free in Category (↓5), indicating a slight loss in momentum.