By Concur
Report updated Apr 17, 2026
SAP Concur
For business professionals and corporate employees who need to manage travel, expenses, and invoice approvals within an enterprise-grade ecosystem.
SAP Concur is a challenged business app that is available. With a 4.7/5 rating from 1.2M reviews, it faces significant user friction. Users particularly appreciate ease of use, though app stability and crashes remains a common concern.
What is SAP Concur?
Current Momentum
v10.30
NEW FEATURES • You can paste a copied address or apply a corresponding keyboard suggestion to auto-fill travel allowance address fields and reduce manual entry. • Improved camera for capturing receipts ADDITIONS / REMOVALS • Planned technical changes at SAP Concur may result in loss of locally stored data (such as Drive configuration, notification settings, or offline expenses). We recommend you regularly save all offline data and check their settings after the update. • End of support for iOS 17.
Active Nemesis
Expensify - Travel & Expense
By Expensify
Other Rivals
Rating Pulse 🇺🇸
Recent User MoodAI-powered deep analysis surfacing high-signal insights. Still in beta, accuracy improves daily. For informational purposes only.
What makes this app unique?
What Does It Look Like?
How Is The App's Momentum Right Now?
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What Are The Key Features?
Book flights, rail, hotels, and car rentals directly within the app
Syncs itineraries with TripIt for real-time travel alerts and updates
Centralizes p-card and corporate card transactions for reconciliation
Snap photos of receipts to instantly attach them to expense reports
How much does it cost?
- Free companion app for existing SAP Concur solution users
- Enterprise-level pricing available via custom quote
The app functions as a B2B companion tool; monetization occurs at the corporate contract level rather than through individual app store purchases.
Who Built It?
Streamlining enterprise travel and expense management for corporate employees within the SAP ecosystem.
Portfolio
1
Apps
Who is Concur?
Concur maintains a dominant position in the enterprise T&E space by leveraging deep integration with the broader SAP ERP ecosystem and TripIt. Their primary moat is the institutional lock-in created by complex corporate procurement and compliance workflows that are difficult for standalone consumer-grade apps to disrupt. A key strategic tension currently exists as the publisher attempts to modernize their mobile UX; recent updates have introduced stability issues with AI-driven receipt scanning that threaten the efficiency gains promised to their massive corporate user base.
Who is Concur for?
- Corporate employees
- Business travelers requiring automated expense reporting
- Travel booking within a managed company policy
Portfolio momentum
Maintaining an intense update cadence with 11 releases in the last 6 months for their flagship enterprise application.
What do users think recently?
High confidence · 99 reviews analyzed · Based on 99 reviews. Signal may be noisy.
How did the latest release land?
What is the recent mood?
Recent user voice shows a frustrated sentiment. Users appreciate ease of use, but report app stability and crashes and ai and expenseit functionality.
What Users Love
What Frustrates Users
What is the competitive landscape for SAP Concur?
How's The Business Market?
How does it evolve in the Business market?
| Country | Category | Chart | Rank | Change |
|---|---|---|---|---|
| 🇨🇱 Chile | Business | AndroidFree | #81 | ▼6 |
| 🇨🇷 Costa Rica | Business | iOSFree | #91 | ▼28 |
The rivals identified
The Nemesis
Expensify - Travel & Expense
★4.6 (152.4K)Expensify, Inc.
⚡The most direct rival in the expense management space, Expensify mirrors Concur's core functionality but targets a broader range of users from freelancers to large enterprises with a focus on 'SmartScan' automation.
Head to Head
While SAP Concur remains the powerhouse for complex enterprise travel booking and policy enforcement, Expensify has the edge in end-user satisfaction and core expense automation. Concur's declining sentiment and stability issues make it vulnerable to Expensify's more reliable mobile experience.
What sets SAP Concur apart
Deeply integrated native travel booking (flights, rail, hotel) within the same app ecosystem
Unrivaled enterprise-grade policy compliance and complex approval workflow configurations
What's Expensify's Edge
Significantly higher user sentiment and app stability (Concur suffers from frequent crash reports)
Faster receipt processing and 'SmartScan' technology that requires less manual correction
Contenders
Ramp
★4.9 (37.2K)Ramp Business Corporation
⚡A disruptive force that combines corporate cards with automated expense management to eliminate the need for traditional expense reports.
Zero-touch expense reporting where the card transaction and receipt are matched automatically
Stronger focus on spend control and saving the company money through automated insights
Brex Browser Extension
★4.6 (2.2K)Brex
Competes for the same enterprise spend management market, particularly for high-growth and global companies.
Unified global spend platform that handles multiple currencies and entities natively
Integrated banking and credit features that Concur lacks
Peers
Total integration with HR, payroll, and benefits data
Single sign-on and unified interface for all employee self-service tasks
Seamless integration with Zoho CRM and Zoho Books
More transparent and accessible pricing for mid-market companies
Coupang Eats - Food Delivery
Coupang Corp.
A leader in Business Spend Management (BSM) that includes a robust expense management module.
Focus on 'community intelligence' to drive better procurement and spend decisions
Broader focus on the entire procure-to-pay lifecycle
New Kids on the Block
Consolidates three disparate systems (AP, Expenses, Cards) into one platform
Focus on mid-market companies looking to scale their finance operations
The outtake for SAP Concur
Strengths to defend, gaps to attack
Core Strengths
- Deeply integrated native travel booking (flights, rail, hotel)
- Unrivaled enterprise-grade policy compliance configurations
- Direct integration with TripIt for itinerary management
Critical Frictions
- Frequent app crashes during camera/receipt capture
- Inaccurate AI (ExpenseIt) logic requiring manual correction
- High-friction login and authentication process
Growth Levers
- Improve OCR speed to compete with Expensify's SmartScan
- Develop zero-touch expense matching similar to Ramp
- Enhance mobile-first travel support to counter Navan
Market Threats
- Expensify's superior end-user satisfaction and stability
- Navan's unified travel/expense model gaining tech-sector share
- Employee pushback due to 'Upset' sentiment regarding app performance
What are the next best moves?
Hotfix the camera module to prevent crashes during receipt capture.
This is the #1 high-frequency complaint and a critical failure in the core user workflow.
Refine or provide a toggle for AI 'ExpenseIt' auto-merging logic.
Users report the AI currently creates more work than manual entry, negating the feature's value proposition.
Optimize the mobile authentication flow to reduce 'forced logout' incidents.
Login issues are a recurring theme preventing users from accessing the app without their corporate laptops.
Feature Gaps vs Competitors
- Superior OCR speed and accuracy (available in Expensify)
- Integrated banking and credit features (available in Brex)
- Zero-touch expense reporting/matching (available in Ramp)
- 100% refundable business travel features (available in TravelPerk)
Key Takeaways
SAP Concur remains the enterprise standard for complex travel and policy compliance, but it is currently failing on core mobile reliability. If I were the PM, I would halt new feature development to fix the camera stability and AI accuracy issues, as the current 'Upset' user sentiment is a direct invitation for competitors like Expensify and Navan to peel away corporate accounts through superior end-user experience.
Where Is It Heading?
Declining
User sentiment is 'Upset' due to core stability issues (camera crashes) and broken AI workflows.
Recent updates (v10.30.1) focused on minor camera improvements and auto-fill, but have not yet resolved the crash reports.
App Store ranking has slipped to #75 Free in Category (↓5), indicating a slight loss in momentum.