By Cisco
Report updated Apr 17, 2026
Webex Meetings
For business professionals, enterprise teams, and educators who require a secure, reliable, and feature-rich video conferencing solution for hybrid work environments.
Webex Meetings is a well-regarded business app that is free with in-app purchases. With a 4.5/5 rating from 3.1M reviews, it maintains solid user satisfaction. Users particularly appreciate ease of use, though audio and connectivity issues remains a common concern.
What is Webex Meetings?
Current Momentum
v45.6 · 5mo ago
MaintenanceWebex Meetings is currently in maintenance mode, focusing exclusively on bug fixes and usability improvements. No major features have been introduced in the recent version history.
Active Nemesis
Zoom Workplace
By Zoom Communications
Other Rivals
7-Day Rank Pulse 🇺🇸
BusinessRating Pulse 🇺🇸
Recent User MoodAI-powered deep analysis surfacing high-signal insights. Still in beta, accuracy improves daily. For informational purposes only.
What makes this app unique?
What Does It Look Like?
How Is The App's Momentum Right Now?
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What Are The Key Features?
Instantly translates meetings into 100+ languages to support global collaboration
Uses AI to remove background noise for clearer audio quality
Includes screen sharing, polls, annotations, and in-meeting reactions
How much does it cost?
- Free tier available for basic meetings
- Paid plans available for additional features, storage, and support
Uses a 'freemium' model to lower the barrier to entry for new users, while upselling enterprise-grade features and storage to business customers.
Who Built It?
Cisco
Empowering global enterprises with secure, integrated collaboration and networking tools to facilitate seamless hybrid work environments.
Portfolio
13
Apps
Who is Cisco?
Cisco leverages its dominant position in enterprise networking to create a software moat centered on security and deep infrastructure integration. Their mobile strategy is a collaboration-first extension of the Webex and Jabber ecosystems, designed to lock enterprise users into their proprietary communication stack. The current strategic shift focuses on AI-driven asynchronous video and zero-trust security, aiming to defend their enterprise territory against pure-play software rivals.
Who is Cisco for?
- Enterprise professionals
- IT administrators
- Remote teams requiring secure
- Integrated communication
Portfolio momentum
Maintains a high update frequency with 58 releases in the last 6 months across a portfolio where over 70% of apps remain actively maintained.
What other apps does Cisco make?
What do users think recently?
High confidence · Latest 100 of 3.1M total reviews analyzed
How did the latest release land?
What is the recent mood?
Recent user voice shows a excited sentiment. Users appreciate ease of use and multitasking capabilities, but report audio and connectivity issues and account/login barriers.
What Users Love
What Frustrates Users
What is the competitive landscape for Webex Meetings?
How's The Business Market?
How does it evolve in the Business market?
| Country | Category | Chart | Rank | Change |
|---|---|---|---|---|
| 🇵🇪 Peru | Business | iOSFree | #55 | ▼25 |
| 🇬🇭 Ghana | Business | AndroidFree | #127 | NEW |
The rivals identified
The Nemesis
Head to Head
While both maintain high ratings and massive scale, Webex holds a strategic edge in high-security enterprise environments and multilingual global collaboration. Zoom maintains the lead in ease-of-use and ecosystem breadth.
What sets Webex Meetings apart
Superior native AI-powered background noise removal (BabbleLabs technology)
More robust real-time translation capabilities supporting 100+ languages natively
What's Zoom Workplace's Edge
Wider adoption among non-enterprise users, reducing 'join friction'
More extensive ecosystem of third-party 'Zapps' for in-meeting productivity
Contenders
Seamless integration with Outlook, OneDrive, and Office documents
Persistent chat and file collaboration that extends beyond the meeting itself
Zero-install requirement for desktop users with high mobile parity
Deep integration with Google Calendar and Jamboard for visual collaboration
Peers
Optimized for short, informal 'drop-in' audio and video sessions
Stronger emphasis on asynchronous communication and channel-based organization
New Kids on the Block
Focus on 'video messages' rather than live meetings to reduce 'Zoom fatigue'
Instant editing and link-sharing capabilities optimized for mobile
The outtake for Webex Meetings
Strengths to defend, gaps to attack
Core Strengths
- Superior native AI translation (100+ languages)
- Advanced noise cancellation (BabbleLabs)
- Strong security and compliance pedigree
- High user ratings and massive global scale
Critical Frictions
- High friction for guest users (account requirements)
- Chat UI scrolling issues during active messaging
- Intermittent audio/connectivity stability reports
Growth Levers
- Develop asynchronous video features to compete with Loom
- Expand third-party app marketplace to match Zoom
- Streamline guest-access flow to reduce churn to competitors
Market Threats
- Microsoft Teams' deep M365 ecosystem integration
- Zoom's dominance in consumer/SMB brand recognition
- Shift toward asynchronous communication tools
What are the next best moves?
Streamline Guest Access Flow
Users report being unable to join urgent meetings without an account, creating a significant barrier to entry compared to Zoom's low-friction web join.
Optimize Chat Scrolling Logic
Specific user complaint regarding the inability to read previous messages when new chats arrive; fixing this improves real-time collaboration UX.
Prioritize Audio/Camera Stability Patches
Audio and connectivity issues are the primary technical complaint theme, threatening the core brand promise of 'Trust and Reliability'.
Feature Gaps vs Competitors
- Massive third-party app marketplace (available in Zoom)
- Persistent chat and file collaboration extending beyond meetings (available in Microsoft Teams)
- Asynchronous video messaging/editing (available in Loom)
Key Takeaways
Webex is the strategic choice for secure, multilingual enterprise collaboration, but it is losing the 'ease of access' battle to Zoom. To maintain its position, the PM must prioritize reducing guest-join friction and fixing persistent chat UX flaws while doubling down on its AI-driven audio/translation lead.
Where Is It Heading?
Stable
Maintains high 4.5+ star ratings across 3M+ reviews — indicates strong core product satisfaction.
Recent updates (v44.9.1/v45.6.2) are limited to bug fixes — suggests a maintenance phase rather than aggressive feature expansion.
Ranked #92 Free (↓6) in Category 6000 — showing slight downward movement in market visibility.