Report updated May 15, 2026
Infor CRM Mobile
For field sales teams and account managers at organizations using Infor CloudSuite CRM.
Infor CRM Mobile is an established business app that is available.
What is Infor CRM Mobile?
Infor CRM Mobile is a companion application for Infor CloudSuite CRM users on iOS and Android.
It enables field sales teams to manage customer data and activities on the go, ensuring enterprise CRM continuity outside the office.
Current Momentum
v2025.02 · 15mo ago
Maintenance- Maintained enterprise-grade cloud architecture stability.
- Ships regular updates for platform compatibility.
Active Nemesis
Kickserv Field Service
By Kickserv
Other Rivals
7-Day Rank Pulse 🇺🇸
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Rating Pulse 🇺🇸
Gathering signals...
What makes this app unique?
What Does It Look Like?
How Is The App's Momentum Right Now?
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What Are The Key Features?
View, edit, and store activities, accounts, and contacts directly within the mobile interface
Capture meeting notes using keypad or voice input
Place calls directly from the app and log outcomes automatically
How much does it cost?
- Requires active multi-tenant Infor CRM CE subscription
The app functions as a free companion tool for existing enterprise cloud subscribers, serving as a retention mechanism for the broader CRM platform.
Who Built It?
Enrichment in progress
Publisher profile available very soon
What other apps does Infor Global Solutions make?
What do users think recently?
Analysis in progress, available soon
What is the competitive landscape for Infor CRM Mobile?
How's The Business Market?
Market outlook for this category
Available very soon
The rivals identified
The Nemesis
Head to Head
Infor should prioritize adding specialized field-service modules like document signing to prevent churn to vertical-specific competitors.
What sets Infor CRM Mobile apart
Infor benefits from a robust, enterprise-grade multi-tenant cloud architecture that scales better than Kickserv.
Offers a more comprehensive suite of CRM tools for managing complex, long-term customer relationships.
What's Kickserv Field Service's Edge
Kickserv provides purpose-built field service features like signature capture that are essential for mobile technicians.
The user interface is specifically optimized for field-based tasks rather than general office-based CRM management.
Contenders
Provides specialized agile card decks for team facilitation that Infor lacks in its activity management suite.
Focuses on team engagement and meeting facilitation rather than the traditional lead-to-sale CRM workflow.
Utilizes an AI-native TMS integration that automates logistics workflows more effectively than Infor's manual CRM inputs.
Supports multi-company access, allowing users to manage complex logistics networks within a single mobile interface.
Provides secure PIN access, offering a layer of data protection specifically requested by sensitive client-facing industries.
Includes integrated billing and cost tracking modules that are more specialized than Infor's general CRM features.
Features automated time tracking that removes manual entry friction for billable professionals in legal roles.
Includes an AI-driven matter assistant that provides context-aware support, far exceeding Infor's standard activity logging.
Peers
Provides highly configurable modules that allow for deeper customization than Infor's standard mobile CRM interface.
Includes decision intelligence tools that help users analyze commercial data directly within the mobile application.
Includes a specialized damage reporting assistant that provides unique value for insurance or field-based users.
Features a policy management dashboard that offers more granular control than Infor's general contact notes.
Offers real-time calendar syncing across multiple platforms, solving the fragmentation issues Infor users often face.
Includes an AI scheduling assistant that proactively manages availability, a feature missing from Infor's manual reminders.
Prioritizes a mobile-first workflow design that feels more responsive than Infor's companion app experience.
Focuses exclusively on account oversight, reducing feature bloat for users who only need core CRM functionality.
New Kids on the Block
Integrates Twilio SMS directly into the client portal, enabling faster communication than Infor's email-centric CRM approach.
Deploys AI agents to manage team huddles and memory, significantly reducing the manual effort of CRM logging.
The outtake for Infor CRM Mobile
Strengths to defend, gaps to attack
Core Strengths
- Enterprise-grade multi-tenant cloud architecture scales for complex organizational needs
- Native dialer integration automates activity logging for field sales
Critical Frictions
- Manual input requirements create friction for mobile users
- Lacks specialized field-service modules like digital signature capture
Growth Levers
- Integrate AI-driven note summarization to reduce manual input friction
- Add specialized field-service workflows to capture the technician segment
Market Threats
- Chorus AI agents automate team memory, rendering manual note-taking obsolete
- Kickserv's vertical-specific feature set drains the field-service user base
What are the next best moves?
Ship AI-driven note summarization because manual input is the top friction point → reduce churn to AI-native entrants.
Competitors like Chorus AI are automating team memory, making manual note-taking a competitive disadvantage.
Trade-off: Pause the UI refresh for the contact list — AI automation has higher retention impact.
Add digital signature capture because it is a critical requirement for field service contracts → prevent churn to Kickserv.
Kickserv's ability to capture signatures is a primary differentiator that pulls field-service users away from Infor.
Trade-off: Deprioritize the general calendar sync update — signature capture is a direct revenue-retention lever.
A counter-intuitive read
The app's lack of public ratings is a strategic asset, as it insulates the enterprise-grade tool from consumer-market volatility and allows the team to focus on B2B retention over vanity metrics.
Feature Gaps vs Competitors
- Digital signature capture (available in Kickserv but missing here)
- Automated time tracking (available in Smokeball but missing here)
Key Takeaways
Infor CRM Mobile provides a stable enterprise data bridge but lacks the automation required to compete with modern AI-native tools, so the PM should prioritize AI-driven note capture to prevent churn to automated rivals.
Where Is It Heading?
Stable
The CRM market is shifting toward automated data capture and vertical-specific workflows, leaving general-purpose mobile companions like Infor exposed. The PM must transition from manual input to AI-assisted logging to maintain relevance against specialized competitors.
AI-native entrants like Chorus AI automate team memory, which renders manual note-taking obsolete and increases churn risk for field sales users.
The app maintains a stable enterprise-grade architecture, but the lack of field-service specific features limits its growth within the technician segment.