By MRSOOL
Report updated May 20, 2026
MRSOOL APP | تطبيق مرسول
For residents in Saudi Arabia, Egypt, and Bahrain seeking on-demand delivery for retail, food, and administrative errands.
MRSOOL APP | تطبيق مرسول is a struggling food & drink app that is free with in-app purchases. With a 4.5/5 rating from 316.5K reviews, it struggles with user retention. Users particularly appreciate flexible delivery service model provides helpful assistance for daily errands and tasks, though lack of accessible customer support channels prevents resolution of payment and order issues remains a common concern.
What is MRSOOL APP | تطبيق مرسول?
Mrsool is an on-demand delivery platform for retail, food, and administrative errands, serving users in Saudi Arabia, Egypt, and Bahrain on iOS.
Users hire Mrsool to delegate complex, multi-store errands that standard food-only apps cannot fulfill, using a bidding-based courier model to set delivery fees.
Current Momentum
v24.5 · 6d ago
Active- Ships stability updates in latest release.
- Maintains regional category top-10 status.
Active Nemesis
talabat: Food, grocery & more
By Talabat General Trading and Contracting Company
Other Rivals
7-Day Rank Pulse 🇺🇸
Food & DrinkNo ranking data
Rating Pulse 🇺🇸
Recent User MoodAI-powered deep analysis surfacing high-signal insights. Still in beta, accuracy improves daily. For informational purposes only.
What makes this app unique?
How Is The App's Momentum Right Now?
Loading...
What Are The Key Features?
Couriers bid on delivery requests, allowing users to accept the fee they prefer.
Users can place orders from multiple locations within a single transaction.
Paid membership providing unlimited free delivery and 20% discounts on selected services.
How much does it cost?
- Free tier with per-order delivery fees
- Mrsool Black subscription at 19 SAR/month
Freemium model anchored by a 19 SAR/month subscription that bundles delivery waivers and service discounts.
Who Built It?
Facilitating on-demand delivery of diverse goods through a peer-to-peer network. Connecting local couriers with consumers to simplify everyday errands.
Portfolio
4
Apps
Who is MRSOOL?
Mrsool operates a unique peer-to-peer delivery model that functions as a general-purpose logistics layer rather than a vertical-specific food delivery service. By allowing users to request custom items, they have captured a distinct market segment that traditional, menu-based delivery platforms cannot easily serve. Their primary moat is a deep-rooted network effect within the Saudi, Egyptian, and Bahraini markets, where the 'brother' courier concept has become a cultural shorthand for on-demand convenience. The strategic tension lies in maintaining this high-touch, custom-request model as they scale operations across diverse regional regulatory environments.
Who is MRSOOL for?
- Consumers in Saudi Arabia
- Egypt
- Bahrain requiring flexible
- On-demand delivery for retail
Portfolio momentum
With 14 releases in the last 6 months and all 3 apps actively maintained, the publisher demonstrates a high-frequency development cycle.
What other apps does MRSOOL make?
What do users think recently?
Low confidence · 49 reviews analyzed
How did the latest release land?
What is the recent mood?
Recent user voice shows a upset sentiment. Users appreciate flexible delivery service model provides helpful assistance for daily errands and tasks, but report lack of accessible customer support channels prevents resolution of payment and order issues and inaccessible wallet funds and refund failures create significant financial friction for active users.
Limited review volume (49 reviews). Sentiment analysis will deepen as more data lands.
What is the competitive landscape for MRSOOL APP | تطبيق مرسول?
How's The Food & Drink Market?
How does it evolve in the Food & Drink market?
Mrsool holds the #9 Free position in the Saudi Arabia Food & Drink category, but its #84 overall rank indicates a narrowing reach. The gap between category and overall performance suggests the app is struggling to maintain mass-market relevance against broader logistics incumbents.
| Country | Category | Chart | Rank | Change |
|---|---|---|---|---|
| 🇪🇬 Egypt | Food & Drink | iOSFree | #15 | |
| 🇺🇾 Uruguay | Food & Drink | iOSFree | #90 | NEW |
The rivals identified
The Nemesis
Head to Head
The target app must double down on its premium service positioning to avoid a direct commodity war with Talabat's massive, multi-vertical infrastructure.
What sets MRSOOL APP | تطبيق مرسول apart
Maintains a more specialized, high-touch delivery experience that resonates with users seeking premium service.
Achieves higher user satisfaction scores despite a smaller, more focused operational footprint.
What's talabat: Food, grocery & more's Edge
Offers a broader, more comprehensive service catalog that captures a wider share of daily household spending.
Utilizes a massive, battle-tested logistics network that provides superior reliability during peak demand periods.
Contenders
Jahez - جاهز
★4.6 (85.4K)Jahez
⚡A strong local competitor with high user engagement and a consistent update cycle targeting the Saudi market.
Focuses on a streamlined, localized user interface that prioritizes speed for Saudi-based food delivery.
Maintains a high release frequency, indicating a strong commitment to rapid feature iteration and bug fixes.
Nana نعناع
★4.4 (38.8K)Nana
⚡A specialized contender that dominates the grocery-specific delivery niche, competing directly for household wallet share.
Specializes in grocery-first logistics, offering a more tailored experience for scheduled household shopping.
Provides a distinct inventory management system that allows for more accurate real-time stock availability.
Peers
Utilizes a highly standardized interface that prioritizes rapid checkout for recurring grocery purchases.
Focuses on a 'quick-commerce' model that emphasizes speed over the broad-store variety found in Mrsool.
New Kids on the Block
Focuses on hyper-local restaurant partnerships that larger, national platforms often overlook in their expansion.
Implements a simplified, low-friction ordering flow designed to capture users frustrated by complex, feature-heavy apps.
The outtake for MRSOOL APP | تطبيق مرسول
Strengths to defend, gaps to attack
Core Strengths
- Bidding-based delivery fee model reduces operational overhead
- Multi-store ordering increases average order value per session
- Moaaqeb agent service expands addressable market into B2C administrative tasks
Critical Frictions
- Inaccessible wallet funds create financial friction
- Lack of live support channels prevents dispute resolution
- High frequency of order cancellations post-payment
Growth Levers
- Education of users on bidding mechanics to improve courier acceptance
- Integration of automated refund workflows to reduce support volume
Market Threats
- Talabat's multi-vertical logistics infrastructure
- Jahez's rapid feature iteration cycle
- Rising user churn due to unresolved financial disputes
What are the next best moves?
Automate refund workflows because refund failures are the #2 complaint theme → reduce support ticket volume
Sentiment analysis identifies refund failures as a primary driver of negative user experience.
Trade-off: Pause the Moaaqeb agent service expansion — refund stability is critical for retention.
Implement in-app live chat support because lack of contact channels is the #1 complaint → improve resolution speed
Users report inability to resolve payment disputes, leading to high churn.
Trade-off: Deprioritize new UI design updates — support accessibility is a higher retention lever.
A counter-intuitive read
The bidding-based delivery model is not a weakness but a moat, as it allows Mrsool to scale courier supply in low-density areas where fixed-fee competitors like Talabat face logistics bottlenecks.
Feature Gaps vs Competitors
- Real-time support chat (available in Talabat but absent here)
- Automated refund processing (available in Jahez but absent here)
Key Takeaways
Mrsool holds a unique market position through its bidding-based delivery model, but operational failures in wallet management and support accessibility threaten its retention, so the PM must prioritize automated refund infrastructure to stabilize the user base.
Where Is It Heading?
Declining
The regional delivery market is consolidating around high-reliability logistics, leaving Mrsool exposed due to its reliance on a volatile bidding-based courier network. Without a shift toward automated support and financial transparency, the platform will continue to lose market share to incumbents like Talabat.
Frequent order cancellations post-payment → increased financial friction → accelerated user churn into the next quarter.
Lack of accessible support channels → unresolved payment disputes → permanent loss of high-value active users.