By Vetster
Report updated May 12, 2026
Vetster – Online Vets 24/7
For pet owners seeking immediate, convenient veterinary advice for non-emergency issues or when local clinics are unavailable.
Vetster – Online Vets 24/7 is a well-regarded medical app that is available. With a 4.5/5 rating from 3.4K reviews, it maintains solid user satisfaction. Users particularly appreciate convenience of 24/7 access, though high cost per appointment remains a common concern.
What is Vetster – Online Vets 24/7?
Vetster is a telehealth platform connecting pet owners with licensed veterinarians via 24/7 video consultations on iOS and Android.
Users hire Vetster to bypass the stress of in-person clinic visits for non-emergency pet health concerns, seeking immediate professional diagnosis and peace of mind.
Current Momentum
v3.50 · today
MaintenanceThe latest release introduces one-click prescription checkout, marking the only feature update in the provided history.
Active Nemesis
Fragmented niche
No dominant direct rival identified yet — see Other Rivals below.
Other Rivals
7-Day Rank Pulse 🇺🇸
MedicalNo ranking data
Rating Pulse 🇺🇸
Recent User MoodAI-powered deep analysis surfacing high-signal insights. Still in beta, accuracy improves daily. For informational purposes only.
What makes this app unique?
What Does It Look Like?
How Is The App's Momentum Right Now?
Loading...
What Are The Key Features?
Live video appointments with licensed veterinarians or technicians available at any time
Annual membership providing four virtual appointments and unlimited messaging
Access to online medication orders for home delivery or local pharmacy pickup
How much does it cost?
- Per-appointment rate starting at $102
- Vetster Plus subscription at $10/month billed annually ($120/year)
Hybrid model balancing high-margin single-use transactions with a recurring $120/year subscription anchor.
Who Built It?
Enrichment in progress
Publisher profile available very soon
What other apps does Vetster make?
What do users think recently?
Medium confidence · 99 reviews analyzed · Based on 99 reviews. Signal may be noisy.
How did the latest release land?
What is the recent mood?
Recent user voice shows a excited sentiment. Users appreciate convenience of 24/7 access, but report high cost per appointment.
What Users Love
What Frustrates Users
What Users Want
What is the competitive landscape for Vetster – Online Vets 24/7?
How's The Medical Market?
**Pricing**: Hybrid model with $102 single-appointment fees and a $120/year subscription. **Audience**: Pet owners prioritizing convenience and immediate medical advice for non-emergency conditions.
How does it evolve in the Medical market?
| Country | Category | Chart | Rank | Change |
|---|---|---|---|---|
| 🇨🇦 Canada | Medical | AndroidFree | #86 | ▼17 |
| 🇨🇦 Canada | Medical | iOSFree | #96 | ▼23 |
The rivals identified
Peers
Specializes in continuous vital signs monitoring and seizure recording, offering deeper clinical data than Vetster's video calls.
Provides automated vet data sharing, reducing the manual reporting burden required by Vetster's consultation-based workflow.
Offers native Wear OS integration for pet tracking, providing a hardware-centric UX Vetster does not support.
Includes dedicated security features like geofencing alerts that provide immediate safety utility beyond Vetster's medical advice.
Provides real-time GPS hardware tracking which Vetster lacks entirely in its software-only service model.
Focuses on long-term activity and health index monitoring rather than acute, on-demand veterinary video consultations.
The outtake for Vetster – Online Vets 24/7
Strengths to defend, gaps to attack
Core Strengths
- 24/7 availability provides a clear utility advantage over traditional clinics
- Licensed professional network ensures high-quality clinical advice
Critical Frictions
- Premium tier at $102 per appointment above category median
- Lack of wearable integration despite user requests in reviews
Growth Levers
- Education partnerships untapped as B2B distribution
- Category leader missing wearable integration
Market Threats
- Hardware-integrated competitors like FitBark capture long-term health data
- Rising telehealth competition may force downward pressure on consultation pricing
What are the next best moves?
Ship wearable data integration because users request vital sign history in reviews → increase consultation value
User requests for wearable data are a top-cited gap in sentiment analysis.
Trade-off: Push the prescription fulfillment UI refresh to Q4 — wearable integration has higher retention potential.
Pivot trial offer to a discounted first-appointment rate because $102 is the top complaint → reduce churn
High cost per appointment is the #1 complaint theme in user reviews.
Trade-off: Pause the annual subscription marketing campaign — immediate conversion is the current bottleneck.
A counter-intuitive read
The 'telehealth' framing misses that Vetster's true moat is the licensed vet network, not the video tech — scaling the network is a harder barrier than building the UI.
Feature Gaps vs Competitors
- Continuous vital signs monitoring (available in PetPace Health but missing here)
- Real-time GPS hardware tracking (available in FitBark but missing here)
Key Takeaways
- Vetster's clinical-first model is a strong differentiator, but it must integrate with wearable data to remain competitive against hardware-centric rivals.
- The high per-appointment cost is the primary churn risk; shifting users to the annual subscription is critical for long-term retention.
Vetster holds its category lead through 24/7 clinical access but bleeds casual users due to high per-appointment costs, so revenue growth hinges on tightening the first-session friction through discounted entry pricing.
Where Is It Heading?
Stable
The pet telehealth market is consolidating around integrated health solutions, and Vetster's video-only model is increasingly exposed to hardware-centric rivals. The app must bridge the gap between acute video consultations and long-term health monitoring to maintain its current market position.
The 24/7 availability model continues to drive positive sentiment, confirming the core value proposition remains highly relevant to pet owners.
High per-appointment costs trigger consistent churn complaints, which compounds the difficulty of converting casual users into long-term subscribers.