Report updated Apr 13, 2026
Facility Issue Reporting
For local leaders of The Church of Jesus Christ of Latter-day Saints responsible for the maintenance and oversight of church facilities.
Facility Issue Reporting is a challenged productivity app that is completely free. With a 2.8/5 rating from 176 reviews, it faces significant user friction.
What Is Facility Issue Reporting?
Current Momentum
v2.10.0
No release notes available.
Active Nemesis
MaintainX Work Orders
By MAINTAINX
Other Rivals
7-Day Rank Pulse 🇺🇸
No ranking data
Recent User Mood 🇺🇸
What makes this app unique?
What Does It Look Like?
How Is The App's Momentum Right Now?
Loading...
What Are The Key Features?
Allows users to submit facility maintenance issues digitally rather than through manual processes
Provides a centralized dashboard for local leaders to monitor the status of reported facility problems
Streamlines the communication and resolution process between local leaders and facility management
Who is it for & how much does it cost?
Target Audience
Local leaders of The Church of Jesus Christ of Latter-day Saints responsible for the maintenance and oversight of church facilities.
Pricing
Free- Completely free for authorized users
The app is an internal organizational tool with no commercial monetization strategy, provided as a utility for church leadership.
Who Built It?
Enrichment in progress
Publisher profile available very soon
What other apps does The Church of Jesus Christ of Latter-day Saints make?
What do users think recently?
Medium confidence · 176 reviews analyzed
What is the recent mood?
“Recent user voice shows a frustrated sentiment.”
What is the competitive landscape for Facility Issue Reporting?
How's The Productivity Market?
Market outlook for this category
Available very soon
Productivity Market Trend
Productivity market trend & dynamics
Available very soon
The rivals identified
The Nemesis
MaintainX Work Orders
★4.9 (5K)MAINTAINX INC.
A leading mobile-first work order software that mirrors the core issue reporting and tracking workflow of FIR for professional facility managers.
Contenders
UpKeep Work Order Maintenance
★4.2 (234)UpKeep Technologies, Inc
A high-scale CMMS (Computerized Maintenance Management System) that specializes in streamlining maintenance requests and asset management.
Advanced asset tracking allows users to see the history of specific equipment
Robust reporting and analytics dashboard for long-term facility health monitoring
Peers
SafetyCulture (iAuditor)
★4.7 (30K)SafetyCulture Pty Ltd
While focused on inspections, it is frequently used to identify and report facility defects and maintenance needs.
Checklist-driven approach to identifying facility issues before they become critical
Powerful automated reporting features that generate professional PDF summaries
Planning Center Services
★4.1 (9K)Ministry Centered Technologies
The dominant productivity tool for church leadership, sharing the same target audience of local religious leaders.
Deeply integrated into the broader church management ecosystem (scheduling, volunteers)
Specifically designed for the unique organizational structure of religious institutions
New Kids on the Block
Coaster-Count
Volker Sauer
A newer, simplified approach to work orders that combines team messaging with facility task management.
Lower barrier to entry with a chat-centric interface that feels like a consumer app
Consolidates facility reporting and team communication into a single feed
The outtake for Facility Issue Reporting
SWOT Analysis
Core Strengths
- Zero-cost for authorized users
- Niche alignment with church organizational structure
- Integrated resolution workflow
Critical Frictions
- Low user rating (2.77/5)
- Utilitarian and non-intuitive UI
- Lack of offline reporting capabilities
- No photo markup features
Growth Levers
- Integration with broader church management ecosystems
- Adoption of mobile-first features like instant messaging
- Modernization of the reporting interface
Market Threats
- Shadow IT (users moving to MaintainX or Coast)
- Reversion to manual reporting due to app friction
- Superior UX from commercial competitors
What are the next best moves?
Prioritize Offline Mode development
Competitor MaintainX offers offline support, which is a critical gap for facility reporting in areas with poor connectivity.
Implement Photo Markup and Instant Messaging
MaintainX uses these features to provide clearer issue communication, addressing the 'utilitarian' design gap in FIR.
Conduct a UX audit to address the 2.77 rating
The low rating and 'utilitarian' design feedback suggest significant friction compared to the 'intuitive' interfaces of Coast and MaintainX.
Feature Gaps vs Competitors
- Photo markup and instant messaging (MaintainX)
- Offline mode for reporting (MaintainX)
- Advanced asset tracking and analytics (UpKeep)
- Checklist-driven inspections (SafetyCulture)
- Chat-centric interface (Coast)
Key Takeaways
FIR is a functional but aging internal tool that risks losing user engagement to superior commercial alternatives. To remain the primary reporting channel, the PM must move beyond 'bug fix' updates and address the lack of offline support and modern UI that competitors like MaintainX and Coast have mastered.
Where Is It Heading?
Stable
v2.10.0 (Mar 2026) focused on bug fixes — indicates maintenance mode rather than active feature growth.
2.77/5 rating from 176 users — indicates a Frustrated user base with core experience issues.