Costco
4.8 (1.6M)Costco Wholesale CorporationUpdated Mar 2026
The Costco Mobile App is the easiest way to save time and money on the go.
Existing Costco members looking to streamline their shopping experience, manage pharmacy needs, and access exclusive member savings on the go.
What Is Costco?
The Costco mobile app is a utility-focused platform designed to enhance the member experience by integrating warehouse services like pharmacy management, travel booking, and digital membership cards. It effectively serves as a retention tool for the brand, though it currently faces significant technical hurdles.
Despite high star ratings, recent user sentiment is negative due to persistent crashes and authentication failures. The app maintains strong visibility in the App Store, ranking #8 in the Shopping category, which highlights a massive opportunity for growth if the underlying technical issues are resolved.
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Costco Key Features
Access membership card directly from the app for warehouse entry and checkout
Order prescription refills, track status, manage family accounts, and find pharmacies
Shop for vacation packages, hotels, cruises, and rental cars
User Sentiment
High confidence · 99 reviewsWhat Users Love
Great store; miserable app.
Costco is a great company...
Pain Points
The number of times the app crashes, freezes... can't be numbered.
doesn't save my login info... have to sign in everytime
Is Costco Free? Pricing & Plans
Model: free
The app serves as a value-add utility for existing members to increase engagement and convenience, rather than a direct revenue-generating product.
App Store Performance
| Category | Chart | Rank | Change |
|---|---|---|---|
| Shopping | Free | #8 | |
| Overall | Free | #41 | ▲20 |
Costco Pros and Cons
Pros
- High brand loyalty
- Integration of exclusive services
- Strong App Store visibility
Cons
- Frequent app crashes
- Broken authentication flows
- Ineffective search functionality
Market Outlook
Growth Opportunities
- Improve search conversion
- Enhance inventory visibility
- Stabilize login UX
Market Threats
- Competitor apps with better UX
- Erosion of brand trust due to technical failures
The Bottom Line
Costco is a frustrating shopping app that is completely free. With a 4.8/5 rating from 1.6M reviews, it frustrates many users from users. Users particularly appreciate brand satisfaction, though app stability and crashes remains a common concern.
Best for: Existing Costco members looking to streamline their shopping experience, manage pharmacy needs, and access exclusive member savings on the go.
App Details
iOS Version
26.3.1
Android Version
26.2.2
Release Date
Jun 21, 2012
iOS Price
Free
Android Price
Free
Developer
Costco Wholesale Corporation