Updated Mar 24, 2026
Updated Mar 24, 2026
Dott (previously TIER)
Urban commuters, students, and city explorers looking for an efficient, eco-friendly, and affordable 'last-mile' transportation solution.
What Is Dott (previously TIER)?
Dott is a leading European micromobility platform offering electric scooter and bike rentals. It targets urban commuters and city explorers with a focus on sustainability and convenience, utilizing a freemium model with subscription passes to encourage frequent use.
Despite its wide reach and strong brand, the app faces significant user dissatisfaction. Operational issues, specifically restrictive parking zones and a lack of effective human customer support, are driving high churn and negative sentiment, creating a vulnerability that competitors are currently exploiting.
What users think recently
Media Gallery
Key Features
On-demand access to a fleet of electric scooters and e-bikes for urban mobility.
Instant vehicle activation by scanning a QR code via the mobile app.
Discounted access via 24-hour, weekly, or monthly subscription passes for frequent commuters.
Incentivized growth model allowing users to earn free rides by inviting friends.
Commitment to sustainability through long-lasting vehicle design and eco-conscious operations.
Recent User Sentiment
What Users Love
these things are awesome really handy for getting around
efficient to use
was good,safe ,fast
The scooter is well
Pain Points
The riding area is so small, it didn't even allow a few km outside the main city
app declares 90% of the earths dry surface as a no park zone
stuck with an AI chatbot that repeats itself, and the support team only provides template-based replies
Support did not respond. Avoid this provider
High confidence · 99 reviews analyzed
Dott (previously TIER) Pros and Cons
Pros
- Extensive geographic footprint across 400+ European cities.
- Strong brand equity following the TIER merger.
- Flexible subscription pass options for frequent users.
- Clear, mission-driven sustainability branding.
Cons
- Ineffective, AI-heavy customer support.
- Technical inaccuracies in battery reporting and parking zones.
- High user churn due to billing and fine disputes.
- Over-reliance on automated support systems.
Market Outlook
Growth Opportunities
- Improve parking zone transparency to reduce user friction.
- Implement human-in-the-loop support to rebuild trust.
- Enhance technical reliability of vehicle availability status.
Market Threats
- Competitors capturing churned users due to poor support.
- Increasing municipal regulations on parking.
- Negative public sentiment impacting acquisition costs.
The Bottom Line
Dott (previously TIER) is a upsetting travel app that is free with in-app purchases. With a 4.7/5 rating from 108.4K reviews, it upsets most users from users. Users particularly appreciate convenience of service, though parking and zoning restrictions remains a common concern.
Best for: Urban commuters, students, and city explorers looking for an efficient, eco-friendly, and affordable 'last-mile' transportation solution.
App Details & Pricing
Model: freemium
The model focuses on high-frequency usage through subscription passes, positioning itself as a cost-competitive alternative to public transport.
iOS Version
2.163.0
Android Version
2.223.0
Release Date
Jan 28, 2019
iOS Price
Free
Android Price
Free
Developer
Dott B.V.