By Brivo
Report updated Apr 16, 2026
Brivo Mobile Pass
For enterprise, commercial real estate, and multi-family property administrators and users.
Brivo Mobile Pass is a challenged utilities app that is available. With a 4.7/5 rating from 157.4K reviews, it faces significant user friction. Users particularly appreciate convenience of keyless entry, though unreliable door unlocking remains a common concern.
What is Brivo Mobile Pass?
Current Momentum
v4.28
Enhanced error handling, detailed door status, and improved Allegion lock synchronization for a more reliable experience.
Active Nemesis
HID Mobile Access
By HID Global
Other Rivals
Rating Pulse 🇺🇸
Recent User MoodAI-powered deep analysis surfacing high-signal insights. Still in beta, accuracy improves daily. For informational purposes only.
What makes this app unique?
What Does It Look Like?
How Is The App's Momentum Right Now?
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What Are The Key Features?
Replaces physical keys and access cards with smartphone-based digital credentials
Centralized administration of access control via the Brivo Access cloud platform
Administrators can email digital passes to users for instant, hardware-free access setup
Integrates access control with video surveillance, visitor management, and intrusion detection
Scalable control for managing security across 10 to 10,000 locations
How much does it cost?
- Free app download
- Requires active Brivo Access cloud-based account
Monetization is tied to the enterprise B2B SaaS platform subscription; the app acts as a utility layer for the service.
Who Built It?
Brivo
Replacing physical keys with secure, cloud-managed mobile credentials for commercial and multi-family residential properties.
Portfolio
5
Apps
Who is Brivo?
Brivo occupies a specialized position as a hardware-software bridge, transitioning traditional physical security into a cloud-first SaaS model. Their primary moat is the deep integration between proprietary access control hardware and the Brivo Access platform, creating significant switching costs for enterprise and commercial real estate clients. Recent development signals a heavy focus on maintaining the reliability of their mobile credentialing layer, which serves as the primary touchpoint for their massive end-user base.
Who is Brivo for?
- Facility managers
- Security administrators
- Tenants in commercial or multi-family residential buildings requiring secure entry
Portfolio momentum
The publisher maintains an intense development pace with 11 releases across 5 apps in the last 6 months, keeping 80% of the portfolio active.
What other apps does Brivo make?
What do users think recently?
High confidence · Latest 100 of 156.9K total reviews analyzed
How did the latest release land?
What is the recent mood?
Recent user voice shows a frustrated sentiment. Users appreciate convenience of keyless entry, but report unreliable door unlocking and slow performance and latency.
What Users Love
What Frustrates Users
What is the competitive landscape for Brivo Mobile Pass?
How's The Utilities Market?
How does it evolve in the Utilities market?
| Country | Category | Chart | Rank | Change |
|---|---|---|---|---|
| 🇺🇸 US | Utilities | iOSFree | #97 | ▼29 |
The rivals identified
The Nemesis
HID Mobile Access
HID Global
HID is the global industry standard for physical access control; their mobile platform is the most direct alternative for enterprise-grade digital credentialing.
Head to Head
Brivo leads in cloud-native management and sheer mobile adoption, but HID maintains the edge in hardware reliability and enterprise trust. Brivo's current declining sentiment regarding unlocking reliability gives HID a strategic opening to reclaim mobile-first users.
What sets Brivo Mobile Pass apart
Significantly larger mobile user base with a higher volume of ratings and feedback
More streamlined cloud-based administration for multi-site management
What's HID Mobile Access's Edge
Superior hardware compatibility across diverse office environments
More robust security certifications and encryption standards (Seos)
Contenders
Stronger focus on API integrations with tools like Slack and G-Suite
More intuitive UI/UX designed for the modern employee
Includes features for elevator control and visitor management specifically for high-rise buildings
Hands-free 'Bluetooth-in-pocket' technology optimized for commercial lobbies
Peers
McClatchy DC Bureau
★4.4 (87)The McClatchy Company
📈While focused on multi-family residential, Latch competes for the same 'smart building' ecosystem and user attention.
Integrated hardware/software ecosystem including smart locks and cameras
Stronger focus on tenant experience and delivery management
ButterflyMX
★4.8 (93.9K)ButterflyMX, Inc.
⚡A leading video intercom app that users often use alongside or instead of Brivo for building entry.
Focuses on video-first visitor entry and delivery authorization
Virtual keys for guests and service providers
Avigilon Alta Open
★4.8 (14.3K)OpenPath Security, Inc.
⚡A modern, cloud-first competitor known for high reliability and a superior user experience in touchless entry.
Patented Triple Path technology (WiFi, Bluetooth, Cellular) for faster unlocking
Highly rated 'Wave to Unlock' feature that doesn't require opening the app
New Kids on the Block
Native Apple Wallet integration for 'Express Mode' entry
Focuses on 'roaming' credentials across different office locations and providers
The outtake for Brivo Mobile Pass
Strengths to defend, gaps to attack
Core Strengths
- Massive user base (143k+ iOS ratings)
- Unified security (video + access) integration
- Cloud-native multi-site management
Critical Frictions
- High unlock latency (45s+)
- Unreliable Bluetooth/NFC handshake
- Frequent session expiration/forced logouts
Growth Levers
- Native Apple/Google Wallet integration
- Triple Path connectivity (WiFi/BT/Cellular) for reliability
- Offline access mode for credentials
Market Threats
- HID's hardware dominance and security standards
- Openpath's superior touchless UX
- SwiftConnect's 'Wallet-first' disruption
What are the next best moves?
Optimize Bluetooth/NFC handshake to reduce unlock latency.
Users report wait times of 45-60 seconds, which is the #1 complaint and a primary driver of the 'Upset' sentiment.
Implement persistent authentication to eliminate forced logouts.
Frequent logouts at entry points are cited as a major friction point and safety concern for residents.
Develop Apple Wallet 'Express Mode' integration.
Competitor SwiftConnect is gaining traction by bypassing the app-open requirement entirely via native wallet support.
Feature Gaps vs Competitors
- Seos technology for enhanced encryption (available in HID)
- Triple Path technology for faster unlocking (available in Openpath)
- Native Apple Wallet integration (available in SwiftConnect)
- Twist and Go gesture technology (available in HID)
Key Takeaways
Brivo Mobile Pass is a market leader in cloud-native access management, but it is currently failing its users on the core promise of reliable entry. If the 45-second latency and forced logout issues are not resolved, the app risks mass churn to more agile, UX-focused competitors like Openpath or Wallet-native solutions like SwiftConnect.
Where Is It Heading?
Declining
App Store ranking dropped 10 positions recently to #95 in category.
User sentiment is 'Upset' due to critical reliability failures in the core unlocking feature.
Recent updates (v4.27.2) are limited to bug fixes, suggesting no immediate major feature response to competitors.