Report updated Mar 30, 2026
Brother Mobile Connect
v1.22.4Home and small office users who own Brother printers and seek a streamlined, mobile-first way to manage their printing, scanning, and supply replenishment.
What Is Brother Mobile Connect?
Launched Mar 17, 2021
Updated Mar 2026
What users think iIndependent intel reports to help builders create better apps or enhance existing ones. Still in beta, accuracy and relevancy get better every day. For informational purposes only.
What does it look like?
What are the key features?
Centralized dashboard to monitor supplies, page counts, and printer settings for up to five devices.
Automated ink and toner delivery service that triggers shipments before supplies run out.
Enables remote printing, copying, and scanning capabilities from virtually anywhere.
Step-by-step instructions to simplify the initial configuration of eligible Brother printers.
Provides exclusive offers and a free 6-month extended printer warranty for connected users.
What do users think? iIndependent intel reports to help builders create better apps or enhance existing ones. Still in beta, accuracy and relevancy get better every day. For informational purposes only.
“Recent user voice shows a mixed sentiment. Users appreciate ease of use and convenience, but report connectivity issues and aggressive marketing/bloat.”
What Users Love
App is easy to use and quality printing.
Very straight forward and easy to use.
this printer comes in handy when you do not have a computer.
love being able to print what I need to from my cellphone
Pain Points
Takes a long time to connect to wifi.
constantly disconnects from Wi-Fi
I could do without the constant reminders about the ink subscription.
Vastly inferior to the prior app- constantly harasses you to subscribe
High confidence · 99 reviews available
How is it ranked?
| Chart | Rank | Change |
|---|---|---|
| Free | #83 | ▼19 |
What are the pros and cons?
Pros
- Strong hardware-software integration creating a sticky ecosystem.
- High user satisfaction regarding core utility of mobile scanning and printing.
- Value-added incentives like extended warranties drive adoption.
Cons
- Persistent technical debt regarding Wi-Fi connectivity and device discovery.
- Overly aggressive in-app marketing impacting user experience.
- Inconsistent setup experience for new users.
What is the market outlook?
Growth Opportunities
- Improving onboarding UX to reduce setup friction.
- Refining marketing cadence to be less intrusive.
- Expanding remote capabilities for hybrid work environments.
Market Threats
- Competitors with more stable cloud-printing protocols.
- Negative app store reviews deterring new hardware purchases.
- Shift toward paperless workflows reducing printer demand.
What are the key takeaways?
Brother Mobile Connect is a divisive utilities app that is free with in-app purchases. With a 4.6/5 rating from 244.8K reviews, it receives mixed feedback from users. Users particularly appreciate ease of use, though connectivity issues remains a common concern.
Best for: Home and small office users who own Brother printers and seek a streamlined, mobile-first way to manage their printing, scanning, and supply replenishment.
How much does it cost?
Model: freemium
The app uses a 'hardware-ecosystem' monetization model, leveraging the free app to drive long-term recurring revenue through ink and toner subscriptions.
iOS Version
1.22.4
Android Version
1.22.4
Release Date
Mar 17, 2021
iOS Price
Free
Android Price
Free