24GO by 24 Hour Fitnessv1.92.1

Released September 14, 2026Major

iOS

The latest major update resulted in a strongly negative impact, characterized by a 0.67 star rating decline and a 48-position drop in category rank. Users report the removal of the check-in QR code functionality prevents gym access, creating a critical failure in the core utility of the application.

What changed

UXRedesigned coach profiles with improved readability and layout
UXAdded direct navigation to a trainer's home club from their profile
UXHighlighted certifications and specialties on coach profiles
New featureNew profile builder for coaches to add photos, specialties, and bio details
UXAdded step-by-step photo guidance for coach profile setup
New featureAdded profile preview functionality for coaches before publishing
PerformanceGeneral bug fixes and performance improvements for check-ins, workouts, and classes

Reception

25/ 100 impact scoreStrongly Negative

What worked

New feature
no_evidence
UX
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Performance
no_evidence

What didn't

UX
backfired
Removal of the check-in QR code functionality prevents gym access and forces reliance on the app, causing a 0.67 star rating decline.

Marlvel takeaways

Restore the check-in QR code functionality immediately to resolve the primary blocker preventing gym entry.
Implement Apple Wallet integration to provide a reliable alternative for gym access and reduce dependency on the app interface.
Address the 48-position decline in category rank by prioritizing stability for core access features over profile builder updates.

Original release notes

A Fresh Look for Coach Profiles:
  - See your club's trainers in a cleaner, easier-to-read profile
  - Tap straight through to a trainer's home club from their profile
  - Certifications and specialties are front and center, so it's easier to find the right coach for you

For Our Coaches:
  - Build your own profile in the app — add your photo, specialties, languages, education and how long you've been coaching
  - Step-by-step photo guidance helps you get your profile photo right the first time
  - Preview your profile exactly as members see it before you publish

 Improvements & Fixes:
- We've squashed a batch of bugs and made 24GO faster and more reliable across check-in, workouts and classes.

Need help? Reach out at [email protected].

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