311 NYC is a utility app for New York City residents to submit and track municipal service requests via an interactive map and reporting interface.
Product velocity
Maintenance
Daily rank 🇺🇸
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Utilities
Sentiment
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Nemesis
Dallas 311
The App DNA
What makes this app unique?
Users hire this app to bypass phone-based city services for low-stakes reporting, but the lack of resolution history forces them to rely on external city channels for confirmation.
For New York City residents who need to report and track local municipal service requests.
Key features
Submits new 311 requests or initiates phone calls with one tap
Visualizes service requests across all five boroughs with pin locations
Sorts requests by complaint type, status, and borough
Displays request patterns and activity over time
Monitors the progress of ongoing city services
How much does it cost?
The app is free to download with no observable monetization or subscription tiers.
Velocity
Maintenance developmentopaqueShow more...
The app shows a maintenance-level cadence, having released only a single version since its inception 69 days ago. With no subsequent updates, the development trend is currently stagnant. The initial release lacks specific feature documentation, providing no signal on development focus. Given the time elapsed since the initial launch, the app is currently in a maintenance state.
Who built it?
Di Nerd Apps
4 apps tracked · Utilities
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Jamaica Food AI ScanUser Sentiment
What do users think recently?
How are ratings & reviews evolving?
Not enough recent reviews to extract reliable themes yet.
Read the full review analysisCompetition
Competitive landscape for 311 NYC
How's the Utilities market?
311 NYC occupies the municipal utility segment as a specialized reporting tool, but it lacks the account-based depth of competitors like MyLA 3-1-1. The absence of a proven resolution track record limits its position to a submission-only utility rather than a central municipal hub.
Read the market outlookThe rivals identified
By City of Dallas TX
This app serves as a direct functional mirror to 311 NYC, competing for the same municipal utility user base by providing localized service request submission and tracking.
- Offers integrated city-wide alerts that provide real-time updates beyond simple service request status tracking.
- Maintains a long-standing operational history since 2013, building deep trust with the local resident base.
Unlock the head-to-head verdict: where this rival wins, and where it loses.
Access the full report for freeThe Analyst's Read
Key takeaways for 311 NYC
Where is it heading?
The municipal utility market is consolidating around apps that provide full-cycle service management, not just submission portals. 311 NYC remains exposed until it bridges the gap between reporting and resolution transparency, so the PM must pivot toward institutional data integration to avoid being replaced by official city alternatives.
- The app launched recently with a focus on submission utility, establishing a baseline for future municipal integration.
- The absence of historical resolution data creates a trust gap that will likely hinder long-term retention against official city portals.
The SWOT
- One-tap submission flow reduces reporting friction
- Interactive map provides immediate neighborhood context
- Integrate with city-wide emergency alert systems
- Add multi-language support for urban accessibility
Next best moves
Integrate city-wide emergency alerts because current lack of institutional data limits utility → increase daily active usage
+ 1 more prioritized moveThe counter-intuitive read
The app's lack of a complex account system is a feature…
Read the full takeFeature gaps
City-wide emergency alert integration (available in Dallas 311 but absent here) +2
Since the last report: The analysis shifted from a focus on social community features to institutional trust and accessibility, with a new emphasis on emergency alert integration and multi-language support.
Bottom line
311 NYC wins on submission speed but fails to build trust through resolution transparency, so the PM must prioritize institutional data integration to compete with established municipal portals.
Unlock 2 critical frictions, 2 market threats, 1 more prioritized move and the analyst’s take.
Access the full report for freeReport last updated