High confidence · Latest 100 of 72.5K total reviews analyzed
Frustrated
Recent user voice shows a frustrated sentiment. Users appreciate convenience and utility and delivery speed, but report order fulfillment and refunds and technical and account issues.
Rating: 4.2
Reviews: 72.5K
Confidence: high
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Not enough recent reviews to plot a sentiment trend.
Review themes
Praise
What users love
- Convenience and Utility
- “I love 7-Eleven cuz its closer to me and its the bome k.”
- “Great app, can usually get whatever I need delivered.”
- Delivery Speed
- “Excellent service, fast accurate and reliable.”
- “It was fast as well and the dasher was great!”
Complaint
Common complaints
- Order Fulfillment and Refunds
- “My $22 was never delivered and my money hasn't been refunded.”
- “Order canceled, why??? where is my refund?????”
- “They will deliver the wrong items completely, but deny a refund.”
- Technical and Account Issues
- “I can't sign into this app. I entered my Phone Number then I got contact Customer Service.”
- “Keeps telling me my postal code is wrong when it's not.”