8x8 Work user reviews, decoded
High confidence · Latest 65 of 100 total reviews analyzed · Based on 100 reviews. Signal may be noisy.
Review voice lately leans frustrated. Users appreciate business users appreciate the ability to route work calls to personal devices without extra forwarding and voicemail to email delivery allows professionals to stay informed when they cannot answer calls, but report persistent call quality issues like crackling audio and choppy connections disrupt professional communication for users.
Rating: 4.1
Reviews: 100
Confidence: high
The latest update introduced support for short-code SMS, but post-update reviews confirm that users still experience significant call connectivity failures and silent incoming calls.
How did the latest release land?
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
How have ratings & review volume moved?
Rating, review sentiment, and total reviews over time, with release markers showing the post-launch impact.
Vertical markers = app releases. Hover any release for the post-release impact delta.
Review themes
What users love
- Business users appreciate the ability to route work calls to personal devices without extra forwarding
- Voicemail to email delivery allows professionals to stay informed when they cannot answer calls
Common complaints
- Persistent call quality issues like crackling audio and choppy connections disrupt professional communication for users
Most requested
Full sentiment breakdown
Access the full report for freeAI summary. Key signals synthesized from the latest 100 reviews. Updated regularly.