Medium confidence · 85 reviews analyzed · Based on 85 reviews. Signal may be noisy.
Frustrated
Recent user voice shows a frustrated sentiment. Users appreciate technical troubleshooting, but report ineffective diagnostics and poor user experience & support.
Rating: 3.2
Reviews: 85
Confidence: medium
How did the latest release land?
Overall
3.8/ 5
★★★★★
(277)Current version
3.3/ 5
-0.5 vs overall
★★★★★★
(88)Main signal post-update: ineffective Diagnostics.
Review themes
Praise
What users love
- Technical Troubleshooting
- “Followed it through to the end. It apparently straightened out the conflict between my home WiFi and the ADT WiFi.”
- “Connected to my Wi-Fi and router and identified changes to the Internet router that needed to be made.”
Complaint
Common complaints
- Ineffective Diagnostics
- “Did nothing don’t even bother to download”
- “I was hoping this app would diagnose and help fix ADT pulse cameras going offline and it does not appear to do that.”
- “The report generated by the app also indicated a blocked UDP port... which is not necessary for the ADT device function.”
- Poor User Experience & Support
- “Said I needed to schedule an appointment with remote support specialists and gave me a dead link.”
- “It is ridiculous I needed to download a FOURTH app for my ADT system.”
- “This app is just a prop used by ADT to avoid service of their equipment.”