aib i-Bankingv2.3.7

Released July 19, 2026Major

iOS Android

The latest major update resulted in a neutral rating shift of 0.03 stars, masking significant friction regarding feature availability and device compatibility. While security enhancements received praise, the inability to perform digital encashment and the blocking of developer-enabled devices negatively impact the user experience. The overall sentiment is net negative due to these functional regressions.

What changed

New featureAdded ability to send money to Nagad wallets
RetentionIntroduced instant self-registration for new users
New featureDigital opening and management of Term Deposits
New featureDigital opening and tracking of Deposit Schemes
New featureAdded mobile phone top-up functionality
UXNew credit card activity monitoring and management tools

Reception

42/ 100 impact scoreNegative

What worked

New feature
Users express satisfaction with the security of the banking application following the latest update.

What didn't

New feature
backfired
Users report missing Nagad wallet integration features and a lack of digital encashment for term deposits.
UX
backfired
The application blocks access for users with developer settings enabled, creating a barrier to entry for a segment of the user base.

How it played out

Retrospective analysisSeptember 29, 2026

The overall rating remains stable with a negligible delta of 0.03 stars, masking divergent user experiences across platforms. While the update introduced new financial management tools, users report regressions regarding Nagad wallet visibility and restrictive security policies that block devices with developer settings enabled. Momentum appears stagnant as feature requests for digital deposit encashment continue to surface post-update.

+0.03 ★

Sentiment shift

New praises (1)

Users express satisfaction with the security of the banking applicationlowversion-tied

New complaints (3)

Users report missing Nagad wallet integration features post-updatemediumversion-tied

App blocks access for users with developer settings enabledmediumversion-tied

Lack of digital encashment for term deposits requires branch visitsmediumversion-tied

Marlvel takeaways

Address the restrictive security policy blocking devices with developer settings enabled to restore access for impacted users.
Prioritize the implementation of digital encashment for term deposits to reduce branch visit requirements.
Investigate and resolve the visibility issues reported by users regarding the new Nagad wallet integration.

Original release notes

Send Money to Nagad,
Self-Registration – Instant signup and start banking
Digital Term Deposit – Open your term deposits digitally
Digital Deposit Scheme – Open and track easily
Mobile Recharge –  Top Up your phone anytime
Credit Card Management – View and Monitor card activities