High confidence · 50 reviews analyzed · Based on 50 reviews. Signal may be noisy.
Upset
Recent user voice shows a upset sentiment. Users appreciate simple boarding pass access provides utility for travelers during airport transit, but report mandatory app installation for boarding passes creates significant friction for travelers and frequent session timeouts and login failures disrupt the check-in process.
Rating: 3.5
Reviews: 50
Confidence: high
How did the latest release land?
Overall
3.5/ 5
★★★★★★
(382.7K)Current version
4.7/ 5
+1.2 vs overall
★★★★★★
(3)Main signal post-update: simple boarding pass access provides utility for travelers during airport transit.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
How have ratings & review volume moved?
Rating, review sentiment, and total reviews over time, with release markers showing the post-launch impact.
Rating over time
Vertical markers = app releases. Hover any release for the post-release impact delta.
Releases:MajorMinorPatch2 releases in range
Review themes
Praise
What users love
- Simple boarding pass access provides utility for travelers during airport transit
- “Users appreciate having boarding passes stored within the application”
- “The app occasionally provides helpful gate information for travelers”
Complaint
Common complaints
- Mandatory app installation for boarding passes creates significant friction for travelers
- “Users express frustration at being forced to install the app to access travel documents”
- “Travelers feel restricted by the inability to use the website for check-in”
- Frequent session timeouts and login failures disrupt the check-in process
- “Users report being logged out repeatedly while attempting to complete check-in”
- “The application fails to maintain a stable session for the duration of user tasks”
- Aggressive upsell tactics and hidden fees degrade the user experience
- “Users feel misled by constant prompts to purchase additional services”
- “The interface is perceived as a vehicle for unwanted upselling rather than utility”
Request
Most requested
- Email delivery of boarding passes as an alternative to mandatory app usage
- “Users request the ability to receive travel documents via email”
- “Travelers advocate for web-based check-in options to avoid app dependency”