High confidence · Latest 100 of 2.6M total reviews analyzed
Frustrated
Recent user voice shows a frustrated sentiment. Users appreciate user interface & navigation, but report poor customer support and technical bugs & update loops.
Rating: 4.8
Reviews: 2.6M
Confidence: high
How did the latest release land?
Overall
4.6/ 5
★★★★★★
(2.6M)Current version
4.8/ 5
+0.2 vs overall
★★★★★
(701.6K)Main signal post-update: user Interface & Navigation.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- User Interface & Navigation
- “App is extremely easy to navigate and very user family.”
- “Very easy to navigate and only shows what I'm looking for.”
Complaint
Common complaints
- Poor Customer Support
- “Customer Service is non existent. If you ever have trouble with Airbnb you will not get past an AI chatbot”
- “Support takes 24 hours to get back to you”
- Technical Bugs & Update Loops
- ““Out of Date” and constant loop to Update w/ Launch App upon opening to an Black Screen Abyss”