High confidence · 71 reviews analyzed · Based on 71 reviews. Signal may be noisy.
Upset
Recent user voice shows a upset sentiment. Users appreciate the core workflow management system provides a functional alternative to manual pen and paper tracking, but report frequent forced logout sessions interrupt active work and prevent staff from maintaining operational awareness and unreliable push notifications fail to alert staff to incoming work orders and critical service requests.
Rating: 2.3
Reviews: 71
Confidence: high
How did the latest release land?
Overall
2.4/ 5
★★★★★★
(569)Current version
2.7/ 5
+0.3 vs overall
★★★★★★
(80)Main signal post-update: the core workflow management system provides a functional alternative to manual pen and paper tracking.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- The core workflow management system provides a functional alternative to manual pen and paper tracking
- “Users appreciate the ability to manage hotel operations without physical logs”
- “The desktop interface is cited as a useful tool for dispatching tasks”
Complaint
Common complaints
- Frequent forced logout sessions interrupt active work and prevent staff from maintaining operational awareness
- “Staff report being booted from the application during active shifts”
- “Users express frustration with the lack of a remember me function or biometric authentication”
- Unreliable push notifications fail to alert staff to incoming work orders and critical service requests
- “Employees report missing work orders because the app fails to trigger sound or vibration”
- “Users note that notifications are inconsistent even when device settings are correctly configured”
- Persistent application instability and slow loading times hinder daily hotel operations and task management
- “Users describe the app as freezing or failing to load tickets during shifts”
- “Staff report needing to uninstall and reinstall the application multiple times per week to restore basic functionality”
Request
Most requested
- Implementation of biometric authentication or a persistent login session to reduce administrative overhead for staff
- “Users request FaceID or a remember me option to avoid constant re-authentication”
- “Staff report that frequent lockouts require administrator intervention to restore account access”