Allo Gaz - Livraison de Gazv3.5.18

Released July 28, 2025Major

Android

The latest major update resulted in a marginal rating increase of 0.24 stars, yet the average remains low at 2.08. While new functional capabilities were added, the release failed to address critical service complaints, leading to a negative impact classification. Persistent delivery issues and billing transparency concerns continue to dominate the user experience.

What changed

MonetizationAdded promotion management functionality
New featureImplemented mixed order (commande mixte) support
MonetizationAdded automatic Kenz'up points earning management
New featureIntroduced P34 management capabilities
UXUpdated application logo
UXEnhanced user experience (Meilleur UX)
PerformanceGeneral bug fixes

Reception

38/ 100 impact scoreNegative

What worked

New feature
The update introduced mixed order support and P34 management, though these features have not yet offset the negative sentiment regarding core service reliability.

What didn't

Performance
no evidence
General bug fixes failed to mitigate persistent user reports of order cancellations and delivery staff communication failures.
Monetization
backfired
New promotion management and points earning features are overshadowed by reviewer allegations of deceptive practices regarding gas cylinder deposit fees.

How it played out

Retrospective analysisSeptember 12, 2026

The average rating improved by 0.24 stars following the latest update, though the score remains low at 2.08. While the update introduced new features, user sentiment remains dominated by persistent delivery delays and reports of order cancellations without notice. Momentum appears weak as the core service issues continue to overshadow the recent functional changes.

+0.24 ★

Sentiment shift

New complaints (3)

Users report delivery staff cancel orders without notification or attempt to contactmediumversion-tied

Reviewers allege deceptive practices regarding gas cylinder exchange and deposit feesmediumversion-tied

Registration failures persist due to missing confirmation SMS messageslowversion-tied

Marlvel takeaways

Address the high volume of order cancellations by implementing a mandatory notification trigger for delivery staff.
Investigate the technical root cause of missing registration SMS messages to reduce user churn during onboarding.
Clarify the gas cylinder deposit fee structure in the app interface to resolve reviewer allegations of deceptive billing.

Original release notes

Avec la nouvelle application « Allogaz », vous gérez facilement votre consommation de Gaz, vous pouvez désormais :
- Commander votre bouteille de Gaz.
- Régler votre facture par carte bancaire, à la livraison ou avec les points kenz’up
- Suivre votre commande en temps réel.
- Contacter notre service client par téléphone.
- Gestion auto Earn Kenz'up
- Prix

What's new:
- Promo management
- Bug fixes
- Commande mixte
- Auto Earn Kenz'up
- P34 Management
- Update Logo
- Meilleur UX