High confidence · 99 reviews analyzed · Based on 99 reviews. Signal may be noisy.
Frustrated
Recent user voice shows a frustrated sentiment. Users appreciate useful analytics and clean interface, but report broken verification/claim process and poor customer support.
Rating: 4.6
Reviews: 99
Confidence: high
How did the latest release land?
Overall
4.7/ 5
★★★★★★
(4.7K)Current version
4.6/ 5
-0.1 vs overall
★★★★★★
(618)Main signal post-update: broken Verification/Claim Process.
Review themes
Praise
What users love
- Useful Analytics
- “Very useful app for independent artists. Easy to track streams, listeners, and audience insights.”
- “I really appreciate the detailed information the app provides! It’s great to see the information about fans and the regions/countries your listeners live in.”
- Clean Interface
- “Clean interface and helpful analytics.”
- “Easy to use and efficient.”
Complaint
Common complaints
- Broken Verification/Claim Process
- “It’s easier for a camel to pass through the eye of a needle, than it is for an indie artist to claim their profile on Amazon Music.”
- “I have had a problem claiming my artist for over a year already and they still don’t let me do it.”
- Poor Customer Support
- “Pathetic customer service for Artists.”
- “The artist support on this app routes to regular Amazon support. I’ve tried to contact Amazon and they can do nothing.”