High confidence · Latest 100 of 152 total reviews analyzed · Based on 152 reviews. Signal may be noisy.
Frustrated
Recent user voice shows a frustrated sentiment. Users appreciate convenience of palm payment and ease of setup (successful users), but report registration/otp failures and technical bugs and loops.
Rating: 2.8
Reviews: 152
Confidence: high
Review themes
Praise
What users love
- Convenience of Palm Payment
- “It's pretty cool to be able to pay with your palm at Whole Foods”
- “Literally you don't even need to open your wallet or purse”
- Ease of Setup (Successful Users)
- “Literally took me 5 minutes to set up. Super easy and very convenient.”
- “I enrolled from my couch!”
Complaint
Common complaints
- Registration/OTP Failures
- “I never get the OTP code. How did Amazon developers botch this so badly?”
- “Tried several times, OTP never gets sent to my phone.”
- Technical Bugs and Loops
- “The app keeps sending me in circles telling me I have an account”
- “It takes me in an infinite loop of put in your phone number and then once I’ve done so it says to use the actual palm device”