High confidence · Latest 120 of 163 total reviews analyzed · Based on 163 reviews. Signal may be noisy.
Upset
Recent user voice shows a upset sentiment. Users appreciate low subscription pricing remains the primary incentive for users to maintain their service despite technical friction, but report persistent authentication failures prevent users from accessing their accounts to manage services or process monthly payments.
Rating: 2.2
Reviews: 163
Confidence: high
How did the latest release land?
Overall
2.4/ 5
★★★★★★
(24.9K)Current version
2.2/ 5
-0.2 vs overall
★★★★★
(193)Main signal post-update: persistent authentication failures prevent users from accessing their accounts to manage services or process monthly payments.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Low subscription pricing remains the primary incentive for users to maintain their service despite technical friction
- “Users mention the price point is the only reason they keep the service”
- “Cost is cited as the sole factor preventing immediate cancellation”
Complaint
Common complaints
- Persistent authentication failures prevent users from accessing their accounts to manage services or process monthly payments
- “Users report being unable to log in to their accounts post-update”
- “Credential rejection and error messages block basic account management”
Request
Most requested
- Users demand a functional registration flow within the application to avoid reliance on external call centers
- “New users report the app lacks a way to create an account”
- “Users request the ability to register directly rather than contacting support”