High confidence · 99 reviews analyzed · Based on 99 reviews. Signal may be noisy.
Frustrated
Recent user voice shows a frustrated sentiment. Users appreciate high-fidelity audio quality and timed lyrics provide a premium listening experience for subscribers, but report persistent login failures and authentication errors prevent users from accessing their accounts post-update.
Rating: 2.2
Reviews: 99
Confidence: high
How did the latest release land?
Overall
4.6/ 5
★★★★★★
(720.5K)Current version
2.2/ 5
-2.4 vs overall
★★★★★
(351)Main signal post-update: persistent login failures and authentication errors prevent users from accessing their accounts post-update.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- High-fidelity audio quality and timed lyrics provide a premium listening experience for subscribers
- “Users highlight the clarity of Hi-Res files at the current price point”
- “Timed word-to-word lyric animations are noted as a unique and enjoyable feature”
Complaint
Common complaints
- Persistent login failures and authentication errors prevent users from accessing their accounts post-update
- “Multiple reports of infinite loading screens and inability to accept terms of service”
- “Users are frequently signed out and unable to re-authenticate their credentials”
Request
Most requested
- Improved cross-platform playlist migration tools to simplify switching from competing music services
- “Users express frustration over the inability to transfer existing libraries from other platforms”