Medium confidence · Latest 100 of 991 total reviews analyzed
Mixed
Recent user voice shows a mixed sentiment. Users appreciate access to human experts for troubleshooting, but report technical bugs in the android build.
Rating: 3.4
Reviews: 991
Confidence: medium
How did the latest release land?
Overall
3.3/ 5
★★★★★★
(991)Current version
4.1/ 5
+0.8 vs overall
★★★★★
(389)Main signal post-update: access to human experts for troubleshooting.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Access to human experts for troubleshooting
- “Chat with our team of trained Asurion Experts”
Complaint
Common complaints
- Technical bugs in the Android build
- “Android rating 2.77 vs iOS 4.07”