MARLVEL

Asurion vs its rivals

Side-by-side comparison against Asurion's closest competitors — identity, store metrics, ratings & sentiment, and strategic intel.

Asurion
This App
Vonage Home Extensions
Peer
Resident App
Peer
LegalShield, Law Firms On Call
Peer
Universal TV Remote Control
Peer
Smart Remote Control: Smart TV
New Kid
Core Identity
DeveloperAsurion Mobile Applications IncVonageSightPlanPre-Paid Legal Services, Inc.CodoSolPhi Anh
CategoryUtilitiesUtilitiesBusinessBusinessToolsUtilities
PlatformAndroid, iOSiOSiOS, AndroidiOS, AndroidAndroidiOS
Store Metrics
Rating4.1 / 54.4 / 52.0 / 54.7 / 53.7 / 50.0 / 5
Ratings Count3894,64335810,3962580
PriceFreeFreeFreeFreeFreeFree
Release DateJan 25, 2022Oct 13, 2011Apr 30, 2015Dec 18, 2014May 11, 2025Apr 10, 2026
Last UpdatedApr 16, 2026Apr 15, 2026Aug 12, 2022May 1, 2026Dec 18, 2025May 7, 2026
Sentiment & Reviews
Sentimentmixed-terribleterrible--
Score50/100-15/10015/100--
Praises
  • Access to human experts for troubleshooting
-
  • Maintenance staff performance is highly valued by residents when requests are successfully completed
  • On-demand access to legal counsel provides immediate relief for specific urgent situations
--
Complaints
  • Technical bugs in the Android build
-
  • Authentication and login loops prevent users from accessing their accounts or paying rent
  • UI regressions block interaction with critical buttons during service request comment threads
  • Inability to upload existing photos forces users to rely on real-time camera capture
  • Intentionally difficult cancellation processes trap users in unwanted recurring subscription billing cycles
  • Persistent login failures and app crashes prevent access to paid legal services
--
Requests--
  • Ability to upload existing photos from device gallery for maintenance requests
---
Strategic Intel
Strengths
  • B2B carrier distribution channel secures user base
  • Human-expert support differentiator drives service value
-
  • B2B integration with SightPlan software secures enterprise-level distribution.
  • 45-year brand authority establishes category trust
  • Snap ticket feature provides immediate ROI
--
Weaknesses
  • 1.3★ Android-iOS rating gap erodes brand trust
  • High-friction claim submission flow increases support costs
-
  • 0.6★ Android-iOS rating gap indicates platform-specific technical debt.
  • Authentication failures drive users to web portals.
  • High-friction cancellation requires physical letters
  • Persistent login failures prevent service access
--
Pricingfreemiumfreefreesubscriptionfreefreemium
MomentumMaintenance-ZombieMaintenance--
Update Cadence2 versions, ~2d avg-2 versions, ~1146d avg2 versions, ~1d avg--

Compare Asurion head-to-head

Disclosure: Independent intel to help mobile builders succeed.

AI-powered analysis with editorial review, built from publicly available sources. Marlvel.ai is not affiliated with, endorsed by, or sponsored by Asurion, its developer, the app publisher, Apple, or Google Play. All trademarks, logos, and screenshots referenced remain the property of their respective owners.

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