The Tourist Refund Scheme (TRS) app is a government-issued tool designed to streamline the tax refund process for travelers departing Australia. It allows users to pre-lodge claim information and generate a QR code, which is intended to grant access to a dedicated, faster processing queue at the airport.
Overview · Full Intel report in progress
The App DNA
What makes this app unique?
For International travelers departing Australia who are eligible to claim a refund on goods purchased in the country.
What does it look like?
Key features
Users can input and save required TRS claim information directly within the mobile application.
The app allows users to save progress and edit their claim details over multiple sessions before final submission.
Once details are finalized, the app generates a unique QR code that must be presented to an officer at the TRS counter.
The app aims to provide users with access to a dedicated queue at the airport to speed up the claim verification process.
How much does it cost?
Velocity
Who built it?
Department of Home Affairs
5 apps tracked · Travel
AustralianETA
ABTC
Australian Immi App
myVEVOUser Sentiment
What do users think recently?
How are ratings & reviews evolving?
Not enough recent reviews to extract reliable themes yet.
Read the full review analysisCompetition
Competitive landscape for Tourist Refund Scheme
How's the Travel market?
The rivals identified
The Analyst's Read
Key takeaways for Tourist Refund Scheme
Where is it heading?
Bottom line
While the app is designed to expedite the refund process, user experience is inconsistent, with reports of both successful, fast processing and technical errors or rejection at the airport.
Report last updated