High confidence · Latest 60 of 99 total reviews analyzed · Based on 99 reviews. Signal may be noisy.
Upset
Recent user voice shows a upset sentiment. Users appreciate the core documentation interface provides a simple and efficient workflow for clinical note entry and offline documentation capabilities provide necessary utility for practitioners working in rural or remote areas, but report frequent application crashes and freezing during patient visits disrupt critical clinical documentation workflows and electronic visit verification failures prevent clinicians from accurately logging visit times and locations.
Rating: 2.6
Reviews: 99
Confidence: high
How did the latest release land?
Overall
2.5/ 5
★★★★★★
(452)Current version
2.4/ 5
-0.1 vs overall
★★★★★★
(294)Main signal post-update: frequent application crashes and freezing during patient visits disrupt critical clinical documentation workflows.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Not enough recent reviews to plot a sentiment trend.
Review themes
Praise
What users love
- The core documentation interface provides a simple and efficient workflow for clinical note entry
- “Users appreciate the straightforward layout for documenting patient visits”
- “The interface allows for quick access to patient contact information and chart notes”
- Offline documentation capabilities provide necessary utility for practitioners working in rural or remote areas
- “The offline feature is specifically noted as a benefit for field work in rural locations”
Complaint
Common complaints
- Frequent application crashes and freezing during patient visits disrupt critical clinical documentation workflows
- “Users report the app freezes or crashes repeatedly while attempting to complete notes”
- “The instability forces practitioners to uninstall and reinstall the application to restore basic functionality”
- Electronic Visit Verification failures prevent clinicians from accurately logging visit times and locations
- “The location tracking feature frequently flags valid visits as being outside the patient home”
- “Inability to save visit times results in incomplete documentation and potential pay discrepancies”
Request
Most requested
- Improved support responsiveness is required to address technical issues that currently take weeks to resolve
- “Users express frustration with the lack of timely assistance when reporting critical bugs”
- “Practitioners request faster resolution times for errors that prevent daily job functions”