Back Market - Buy & Sell user reviews, decoded
High confidence · Latest 120 of 1.9K total reviews analyzed
Recent user voice shows a frustrated sentiment. Users appreciate reliable delivery and product quality for electronics purchased during successful transactions keep repeat customers engaged and fair trade-in payouts for used electronics provide better value than alternative resale platforms for some users, but report inconsistent customer service and unresponsive support agents leave users without resolution for defective or missing items.
Rating: 4.7
Reviews: 1.9K
Confidence: high
The latest update failed to address the core complaints regarding customer service and hardware quality, as these issues remain the dominant themes in post-update reviews.
How did the latest release land?
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
How have ratings & review volume moved?
Rating, review sentiment, and total reviews over time, with release markers showing the post-launch impact.
Vertical markers = app releases. Hover any release for the post-release impact delta.
Review themes
What users love
- Reliable delivery and product quality for electronics purchased during successful transactions keep repeat customers engaged
- Fair trade-in payouts for used electronics provide better value than alternative resale platforms for some users
Common complaints
- Inconsistent customer service and unresponsive support agents leave users without resolution for defective or missing items
Most requested
Full sentiment breakdown
Access the full report for freeAI summary. Key signals synthesized from the latest 1,896 reviews. Updated regularly.