Low confidence · Latest 60 of 99 total reviews analyzed · Based on 99 reviews. Signal may be noisy.
Upset
Recent user voice shows a upset sentiment. Users appreciate direct text communication with parole officers provides a reliable way to maintain contact, but report critical notification failures lead to missed check-ins and potential legal consequences for users and application launch failures and login loops prevent access to mandatory reporting features.
Rating: 2.8
Reviews: 99
Confidence: low
How did the latest release land?
Overall
3.6/ 5
★★★★★★
(3.3K)Current version
2.8/ 5
-0.8 vs overall
★★★★★
(665)Main signal post-update: critical notification failures lead to missed check-ins and potential legal consequences for users.
Review themes
Praise
What users love
- Direct text communication with parole officers provides a reliable way to maintain contact
- “Users appreciate the ability to send messages to their assigned officer”
- “The app is described as a useful tool for staying in touch with supervision”
Complaint
Common complaints
- Critical notification failures lead to missed check-ins and potential legal consequences for users
- “Users report that notifications stop arriving entirely after recent updates”
- “Missing alerts cause users to fail mandatory check-ins with their probation officers”
- Application launch failures and login loops prevent access to mandatory reporting features
- “The app frequently crashes or remains stuck on the logo screen upon opening”
- “Users are unable to log in or submit required documentation due to persistent errors”
Request
Most requested
- Visible calendar requests and pending approval status would improve user transparency
- “Users request a way to view pending calendar requests within the interface”