Bihar Sugam Smart Meter
Bihar Sugam Smart Meter is a utility management app for pre-paid electricity consumers in Bihar, available on iOS and Android.
The App DNA
What makes this app unique?
The app removes the friction of manual meter monitoring and physical payment centers by centralizing balance tracking and bill settlement.
For Pre-paid electricity consumers in Bihar who require remote monitoring and payment capabilities for their smart meters.
What does it look like?
Key features
Monitors electricity usage and remaining balance in real-time for pre-paid meter consumers.
Allows users to manage multiple electricity connections through a single user account.
Predicts the number of days remaining before the current balance runs out.
Enables meter recharging directly within the app using preferred payment methods.
How much does it cost?
The app operates as a free utility tool for government-provided electricity services, focusing on service management rather than direct monetization.
Velocity
Maintenance developmentUX improvementsperformanceShow more...
With no releases in the last 316 days, the app is currently in a maintenance phase. The latest release focused on basic utility updates, including bill payment support and UI refinements, but development has since stalled. There is no evidence of active feature iteration or live operations. The current cadence is insufficient to support a modern, evolving digital service.
Who built it?
Secure Controls (UK)
2 apps tracked · Utilities
Beanbag - Home comfort appUser Sentiment
What do users think recently?
Review voice lately leans frustrated. Users appreciate the core utility of the application provides a functional and helpful experience for users, but report frequent authentication errors prevent users from accessing their accounts and managing their energy usage.
How are ratings & reviews evolving?
Weekly average review rating
What users say, by theme
- The core utility of the application provides a functional and helpful experience for users
- Frequent authentication errors prevent users from accessing their accounts and managing their energy usage
51 of 51 recent reviews analyzed · high confidence · Frustrated overall
Read the full review analysisUnlock 2 more frustration themes and 1 user request, each backed by review evidence.
Access the full report for freeCompetition
Competitive landscape for Bihar Sugam Smart Meter
How's the Utilities market?
Bihar Sugam Smart Meter holds a #15 rank in the Indian House & Home category, yet its 1-star rating across 51 analyzed reviews signals severe performance friction. The gap between its discovery rank and user satisfaction suggests that while the app captures initial interest, it fails to retain users due to technical instability.
Read the market outlookThe rivals identified
By Smart Energy Systems LLC
Both applications target the same Bihar electricity consumer base, providing overlapping core functionality for smart meter usage tracking and digital bill payments.
- Integrated complaint registration allows users to track grievances directly, a feature absent in this app.
- Banking-style interface clarity provides a familiar financial management experience, contrasting with this app's focus.
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Access the full report for freeThe Analyst's Read
Key takeaways for Bihar Sugam Smart Meter
Where is it heading?
The market for utility management is consolidating around portals that offer comprehensive service support, including outage tracking and ticketing. Bihar Sugam Smart Meter remains in a maintenance state, leaving it exposed to rivals that provide a more reliable and feature-rich experience, which will likely accelerate user churn into the next quarter.
- Persistent authentication failures in the latest release prevent account access, which directly erodes the daily active habit and drives negative sentiment.
- The lack of feature expansion over the last ten months leaves the app vulnerable to rivals that offer integrated outage reporting and service ticketing.
The SWOT
- Integrated installment payment history provides a specific financial management tool for pre-paid users
- Integrating a direct service ticketing module would address the primary feature gap against Bihar Bijli Smart Meter
Next best moves
Audit authentication backend because persistent login errors are the top-reported churn driver → restore account access
+ 1 more prioritized moveThe counter-intuitive read
The app's low rating is a retention advantage…
Read the full takeFeature gaps
Integrated complaint submission (available in Bihar Bijli Smart Meter) +1
Since the last report: Bihar Sugam Smart Meter remains in a persistent maintenance state with no material changes to features, pricing, or performance metrics. The competitive landscape data has been updated to include explicit relationship types for rivals, but the underlying product status is unchanged.
Bottom line
Bihar Sugam Smart Meter must prioritize backend stability over feature expansion to address the authentication and recharge failures driving negative sentiment. Restoring core service reliability is the only path to retaining users against regional rivals that offer more comprehensive utility management.
Unlock 3 critical frictions, 1 market threat, 1 more prioritized move and the analyst’s take.
Access the full report for freeFAQ
Is Bihar Sugam Smart Meter safe to use for electricity payments?
How does Bihar Sugam Smart Meter compare to Bihar Bijli Smart Meter?
What should I do if the app shows an authentication error?
Are there alternatives for managing my electricity account in Bihar?
Sources
- [1] Play Store listing
- [2] App Store listing
Report last updated