High confidence · Latest 100 of 463 total reviews analyzed
Frustrated
Recent user voice shows a frustrated sentiment. Users appreciate ease of use, but report payment & registration failures and hidden fees & holding charges.
Rating: 3.1
Reviews: 463
Confidence: high
How did the latest release land?
Overall
3.2/ 5
★★★★★
(463)Current version
3.1/ 5
-0.1 vs overall
★★★★★
(40)Main signal post-update: payment & Registration Failures.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Ease of Use
- “The app is very user-friendly and convenient”
- “Super easy to get bikes basically everywhere I went in Toronto”
Complaint
Common complaints
- Payment & Registration Failures
- “I cannot add/update any card. there's always 'something went wrong' message.”
- “Checking credit card fails for multiple credit cards without explanation”
- Hidden Fees & Holding Charges
- “they charge $50 extra as an 'holding amount' ... they did not mention it anywhere.”
- “CAUTION!! THIS APPLICATION CHARGES YOU 50 DOLLARS WHEN REGISTERING YOUR ACCOUNT... WITHOUT YOUR CONSENT.”