High confidence · Latest 100 of 2.5M total reviews analyzed
Mixed
Recent user voice shows a mixed sentiment. Users appreciate cost-effective travel and intercity utility, but report technical bugs & glitches and poor customer support.
Rating: 4.6
Reviews: 2.5M
Confidence: high
How did the latest release land?
Overall
4.5/ 5
★★★★★★
(2.5M)Current version
4.7/ 5
+0.2 vs overall
★★★★★★
(13.8K)Main signal post-update: cost-Effective Travel.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Cost-Effective Travel
- “Best app for cheap and emergency travel.”
- “Heard its the best cheapest way to travel”
- Intercity Utility
- “Most useful app for intercity commuting.”
- “Very useful alternative to public transport”
Complaint
Common complaints
- Technical Bugs & Glitches
- “In-app messages do not load, making it impossible to communicate with drivers.”
- “app is good but glitches too much”
- Poor Customer Support
- “All of the links go to a 404 page”
- “No support - this is very bad. I can't leave a review and there's no one to ask.”
- Unreliable Cancellations
- “many travel agents use the service and cancel rides without any prior intimation.”
- “cancelling trip before 15-30mins... it's panicking”