High confidence · Latest 100 of 4.1K total reviews analyzed
Upset
Recent user voice shows a upset sentiment. Users appreciate apartment amenities and booking interface, but report unresponsive customer support and hidden fees and pricing.
Rating: 4.6
Reviews: 4.1K
Confidence: high
How did the latest release land?
Overall
4.6/ 5
★★★★★★
(4.1K)Current version
4.6/ 5
0.0 vs overall
★★★★★★
(4.1K)Main signal post-update: apartment Amenities.
Review themes
Praise
What users love
- Apartment Amenities
- “The mattress in bedroom is THE BEST I’ve ever experienced in a hotel/ rental.”
- “The box of essentials when you arrive is perfect!”
- Booking Interface
- “I really enjoyed the apt selection process on Bluground.”
- “The app is very user friendly and has everything you need before and during your stay”
Complaint
Common complaints
- Unresponsive Customer Support
- “Absolute no customer support: the guy keeps closing cases I open”
- “Support never responded to the messages. Even now 2 weeks after vacating... I haven’t heard back.”
- Hidden Fees and Pricing
- “Blueground tried to charge us over $1000 in cleaning fees after we moved out.”
- “Blueground shows one price on their platform and when you checkout it’s like thousands of dollars more.”
- App Technical Failures
- “Logging into Blueground via google does not work on the app”
- “Nothing works with this app. I tried all methods to login. None worked.”