Bolt: Request a Ride user reviews, decoded
High confidence · Latest 120 of 12.3K total reviews analyzed
Review voice lately leans mixed. Users appreciate efficient and reliable ride-hailing service provides a convenient way to travel across various city locations and friendly and professional drivers contribute to a safe and comfortable experience for many regular passengers, but report drivers frequently accept trips only to cancel them later, causing significant delays and frustration for passengers.
Rating: 4.8
Reviews: 12.3K
Confidence: high
The latest update has not significantly altered the complaint landscape, as reports of driver cancellations and fare discrepancies persist at similar levels post-release.
How did the latest release land?
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
How have ratings & review volume moved?
Rating, review sentiment, and total reviews over time, with release markers showing the post-launch impact.
Vertical markers = app releases. Hover any release for the post-release impact delta.
Review themes
What users love
- Efficient and reliable ride-hailing service provides a convenient way to travel across various city locations
- Friendly and professional drivers contribute to a safe and comfortable experience for many regular passengers
- Promotional discounts and competitive pricing make the service an attractive alternative to other ride-hailing platforms
Common complaints
- Drivers frequently accept trips only to cancel them later, causing significant delays and frustration for passengers
Most requested
Full sentiment breakdown
Access the full report for freeAI summary. Key signals synthesized from the latest 12,286 reviews. Updated regularly.