Low confidence · Latest 61 of 99 total reviews analyzed · Based on 99 reviews. Signal may be noisy.
Upset
Recent user voice shows a upset sentiment. Users appreciate responsive city service teams provide effective resolution for specific community infrastructure maintenance requests, but report frequent application crashes and loading errors prevent users from submitting new incident reports.
Rating: 2.9
Reviews: 99
Confidence: low
How did the latest release land?
Overall
3.0/ 5
★★★★★
(298)Current version
2.6/ 5
-0.4 vs overall
★★★★★★
(82)Main signal post-update: frequent application crashes and loading errors prevent users from submitting new incident reports.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Not enough recent reviews to plot a sentiment trend.
Review themes
Praise
What users love
- Responsive city service teams provide effective resolution for specific community infrastructure maintenance requests
- “Users report successful resolution of potholes and needle cleanups”
- “Some residents note quick turnaround times for specific public works tasks”
Complaint
Common complaints
- Frequent application crashes and loading errors prevent users from submitting new incident reports
- “Users report the application failing to load or closing immediately upon launch”
- “Reports of error messages appearing during the submission process for new incidents”
Request
Most requested
- Advanced search and filtering capabilities for managing and tracking previously submitted reports
- “Users request a search function to find reports by case number or street”
- “Residents want the ability to filter out old, irrelevant reports from their view”