High confidence · Latest 100 of 126.8K total reviews analyzed
Excited
Recent user voice shows a excited sentiment. Users appreciate peace of mind and ease of use, but report ui update regression and poor customer support.
Rating: 4.9
Reviews: 126.8K
Confidence: high
How did the latest release land?
Overall
4.9/ 5
★★★★★
(126.8K)Current version
4.9/ 5
0.0 vs overall
★★★★★
(126.8K)Main signal post-update: peace of Mind.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Peace of Mind
- “Being able to know everything that is going on fills my heart with joy”
- “I love the constant updates and pictures throughout the day seeing what my kid is doing”
- Ease of Use
- “As a parent, I thoroughly enjoy brightwheel! It is so simple to use.”
- “Very easy to use for anybody who isn’t tech savvy!”
Complaint
Common complaints
- UI Update Regression
- “The newest update/interface feels less intuitive than the previous version and takes longer to navigate”
- “Everything looks white and dull, so it is very hard to see what was already submitted”
- Poor Customer Support
- “Talking to a human is impossible. Forced to use this by the school.”
- “Impossible to speak to a live person, their email support is the worst i’ve ever seen.”