High confidence · Latest 60 of 61 total reviews analyzed · Based on 61 reviews. Signal may be noisy.
Recent user voice shows a upset sentiment. Users appreciate occasional users report a smooth registration and verification process during initial account setup, but report mandatory app installation and account creation create significant friction for one-time package retrieval and technical failures in the verification code delivery prevent users from accessing their packages.
Rating: 2.7
Reviews: 61
Confidence: high
How did the latest release land?
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
How have ratings & review volume moved?
Rating, review sentiment, and total reviews over time, with release markers showing the post-launch impact.
Vertical markers = app releases. Hover any release for the post-release impact delta.
Review themes
What users love
- Occasional users report a smooth registration and verification process during initial account setup
- “Some users found the registration and verification flow to be functional and straightforward”
- “A small subset of users reports no issues with the service compared to negative feedback”
Common complaints
- Mandatory app installation and account creation create significant friction for one-time package retrieval
- “Users express frustration at being forced to download an app and register for a single delivery”
- “The requirement for an account and app usage is perceived as an unnecessary barrier to access”
- Technical failures in the verification code delivery prevent users from accessing their packages
- “Multiple reports of the app failing to send necessary verification codes for locker access”
- “Users are unable to retrieve items due to persistent errors in the authentication flow”