High confidence · Latest 100 of 761K total reviews analyzed
Mixed
Recent user voice shows a mixed sentiment. Users appreciate ordering convenience and order customization, but report payment & transaction failures and broken reward redemption.
Rating: 4.7
Reviews: 761K
Confidence: high
How did the latest release land?
Overall
4.6/ 5
★★★★★★
(761K)Current version
4.7/ 5
+0.1 vs overall
★★★★★★
(445.1K)Main signal post-update: ordering Convenience.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Ordering Convenience
- “App is great when ordering ahead of time to save time when in a rush.”
- “This app really makes dinner on busy days easier!”
- Order Customization
- “It is so great to be able to put whatever you want on your burger without having to yell about it”
Complaint
Common complaints
- Payment & Transaction Failures
- “App glitched with Apple Pay: pressed buy, heard the confirmation sound, instant charge — but the order never went through.”
- Broken Reward Redemption
- “Use my crowns for a free item and it still charges me for it so it doesn’t work”