High confidence · Latest 100 of 27.5K total reviews analyzed
Upset
Recent user voice shows a upset sentiment. Users appreciate long-term engagement, but report account loss and data reset and frequent app crashes.
Rating: 3.1
Reviews: 27.5K
Confidence: high
How did the latest release land?
Overall
3.1/ 5
★★★★★
(27.5K)Current version
3.3/ 5
+0.2 vs overall
★★★★★★
(2.6K)Main signal post-update: long-term Engagement.
Review themes
Praise
What users love
- Long-term Engagement
- “I have been hooked on this game for more than 2 and a half years”
- “I've been playing for several years and they are continually updating”
Complaint
Common complaints
- Account Loss and Data Reset
- “I logged in one day and my account was reset”
- “My account got randomly deleted after 2 years of playing”
- Frequent App Crashes
- “Too many crashes after the last update”
- “Everytime these amateurs touch something they break 5 other things”
- Unresponsive Customer Support
- “I texted support a few days ago. Crickets.”
- “Don’t try to contact customer service because they never answer”