High confidence · Latest 120 of 196 total reviews analyzed · Based on 196 reviews. Signal may be noisy.
Frustrated
Recent user voice shows a frustrated sentiment. Users appreciate package tracking functionality provides a convenient central hub for managing residential mail deliveries, but report intrusive advertisements within the tracking interface degrade readability and frustrate users during routine package checks and technical instability and login failures prevent users from accessing account features or verifying identity.
Rating: 4.6
Reviews: 196
Confidence: high
How did the latest release land?
Overall
4.7/ 5
★★★★★★
(45K)Current version
4.6/ 5
-0.1 vs overall
★★★★★★
(4.7K)Main signal post-update: intrusive advertisements within the tracking interface degrade readability and frustrate users during routine package checks.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Package tracking functionality provides a convenient central hub for managing residential mail deliveries
- “Users appreciate having a single location to monitor incoming parcels”
- “The ability to add pick up slips to digital wallets is cited as a helpful feature”
Complaint
Common complaints
- Intrusive advertisements within the tracking interface degrade readability and frustrate users during routine package checks
- “Users report that ads interfere with the core utility of the tracking screen”
- “Multiple reviews mention uninstalling the application specifically due to the new ad placements”
- Technical instability and login failures prevent users from accessing account features or verifying identity
- “Users report persistent errors when attempting to sign in or reset passwords”
- “Identity verification processes frequently fail without providing actionable guidance for resolution”
Request
Most requested
- Improved transparency and detail for letter mail similar to image-based previews provided by other carriers
- “Users request visual previews of incoming letter mail to distinguish important documents from junk mail”