The latest major update resulted in a 0.4 star rating decline, dropping the average to 1.85. While the app achieved an improved category rank, widespread reports of server instability and intrusive advertisements significantly degraded the user experience. The overall trend remains negative as technical regressions prevent core functionality.

New: Home Pickup is here!
Returning and sending items is easier than ever. Eligible customers can now schedule and pay for residential package pickups directly in the app.