Charge HQv2.9

Released October 17, 2024Major

iOS Android

The recent major update delivered a neutral overall impact, characterized by a post-update rating decline of 0.56 stars that is heavily caveated by a small sample size of nine reviews. While the release successfully resolved legacy vehicle scheduling alerts, it introduced new hardware incompatibilities with home batteries and charge current resets when switching modes. The net verdict remains stable but cautious, requiring further monitoring on Android where the rating dropped by 0.67 stars.

What changed

New featureAdded feature to download charging history in CSV format
MonetizationEnabled in-app subscription cancellation, including annual plans
LocalizationAdded support for European Sungrow users to connect via Communication Device S/N or Plant ID
UXRemoved incorrect Tesla vehicle schedule alerts
PerformanceFixed a bug causing a blank screen on the My Plan screen
PerformanceImplemented various minor fixes

Reception

50/ 100 impact scoreNeutral

What worked

UX
The resolution of legacy vehicle scheduling alerts addressed previous user friction points as noted in the post-update analysis.

What didn't

New feature
no evidence
There is no mention of the new CSV charging history download feature in the post-update reviews.
Monetization
no evidence
No user reviews reference the newly enabled in-app subscription cancellation functionality.
Localization
no evidence
The European Sungrow connection options are not mentioned in the post-update feedback.
Performance
backfired
While targeting minor fixes, the update introduced new hardware incompatibilities with home batteries and charge current resets when switching modes.

Marlvel takeaways

Address the new hardware incompatibility issues reported by users with newer home batteries and vehicle chargers to prevent further Android rating declines.
Fix the bug where alternating between charging modes resets the active charge current, which is causing configuration friction post-update.
Monitor European Sungrow connection adoption and CSV download usage through telemetry, as these features have not yet generated any review volume.

Original release notes

This update includes:
- data download feature: download your charging history in CSV format
- the ability to cancel a subscription from the app (allows annual subscriptions to be cancelled)
- Sungrow: allow European users to connect (allow connection by Communication Device S/N as well as Plant ID)
- remove erroneous Tesla vehicle schedule alerts
- avoid blank screen on My Plan screen
- other minor fixes