High confidence · Latest 100 of 2K total reviews analyzed
Frustrated
Recent user voice shows a frustrated sentiment. Users appreciate basic utility functionality, but report technical instability and login failures.
Rating: 2.1
Reviews: 2K
Confidence: high
How did the latest release land?
Overall
2.3/ 5
★★★★★★
(2K)Current version
2.0/ 5
-0.3 vs overall
★★★★★
(11)Main signal post-update: technical instability and login failures.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Basic utility functionality
- “Users appreciate the ability to view bills without visiting a branch.”
Complaint
Common complaints
- Technical instability and login failures
- “Frequent reports of app crashes and inability to log in.”
Request
Most requested
- Interface modernization
- “Requests for a more intuitive and responsive design.”