ClaroTV+ is a mobile television streaming app for Claro telecommunications subscribers in Puerto Rico, offering live TV, cloud DVR, and parental controls.
Product velocity
Maintenance
Daily rank 🇺🇸
—
Entertainment
Sentiment
2.5
37 reviews
Nemesis
Fragmented field
The App DNA
What makes this app unique?
Users hire the app to extend their home television service to mobile devices, serving as a retention mechanism for the broader ISP bundle.
For Claro telecommunications subscribers in Puerto Rico seeking to extend their home television service to mobile devices.
What does it look like?
Key features
Real-time broadcast of channels; serves as the primary retention lever for the TV and internet bundle.
Remote storage for recording live television; increases switching costs by bundling value-add storage with the TV service.
Playback control allowing pause or rewind of live broadcasts; reduces churn by matching cable-box functionality.
Configurable restrictions to manage content access; supports B2B retention by securing family-tier subscriptions.
How much does it cost?
Monetization is tied to the broader Claro telecommunications bundle, requiring an existing service contract for access.
Velocity
Maintenance developmentperformanceopaqueShow more...
ClaroTV+ currently operates on a maintenance cadence, with the latest release occurring 49 days ago. The development history shows a focus on stability and performance rather than new feature deployment. Given the lack of feature-rich updates or live-ops content, the app appears to be in a stable, low-intensity maintenance cycle. Future updates are expected to continue this pattern of minor technical refinements.
Who built it?
América Móvil
13+ apps tracked · Entertainment
Claro Pay Argentina
Mi Claro Centroamérica
Mi Claro
Mi Claro Perú
Mi Claro Ecuador
Clarotv+ Chile
Claro Pay
Activa tu Claro Perú
Claro Flotas
Claro Pay Colombia
Claro Smart Home
Mi TelcelUser Sentiment
What do users think recently?
Fresh user feedback skews upset. Users appreciate long-term users appreciate the ability to access their favorite television channels across multiple mobile devices.
How are ratings & reviews evolving?
What users say, by theme
- Long-term users appreciate the ability to access their favorite television channels across multiple mobile devices
- Authentication failures prevent users from logging into their accounts despite entering correct credentials repeatedly
16 of 16 recent reviews analyzed · moderate confidence · Upset overall
Read the full review analysisUnlock 2 more frustration themes and 1 user request, each backed by review evidence.
Access the full report for freeCompetition
Competitive landscape for ClaroTV+
How's the Entertainment market?
ClaroTV+ functions as a utility extension for existing Claro subscribers, with its value tied to the ISP bundle rather than standalone market competition.
Read the market outlookThe rivals identified
Unlock the deeper market read.
Access the full report for freeThe Analyst's Read
Key takeaways for ClaroTV+
Where is it heading?
The outlook for ClaroTV+ is declining as technical instability prevents the app from fulfilling its role as a reliable ISP-bundle retention tool. Without moving beyond maintenance-mode updates, the team will continue to see erosion in user satisfaction, which directly threatens the long-term value of the Claro TV and internet bundle.
- Persistent authentication failures prevent users from accessing the app, which compounds the rating drag already visible in the latest reviews.
- Frequent playback errors and application freezing during viewing sessions drive users to abandon the app, accelerating churn pressure on the subscriber base.
The SWOT
- Cloud DVR functionality increases switching costs by bundling storage with the TV service
- Implementing persistent login would address the top-requested feature and reduce session-start friction
Next best moves
Rebuild authentication flow because login errors are the #1 barrier to usage → increase daily active sessions
+ 1 more prioritized moveThe counter-intuitive read
The app's maintenance-mode status is a strategic choice…
Read the full takeSince the last report: The app's outlook has declined due to persistent technical failures, with the analysis now framing the maintenance-mode status as a deliberate cost-saving strategy rather than a byproduct of licensing constraints.
Bottom line
ClaroTV+ secures the home bundle through DVR and live streaming, but persistent authentication and playback failures erode the user experience, so the team must prioritize login stability to prevent subscriber churn.
Unlock 2 critical frictions, 1 market threat, 1 more prioritized move and the analyst’s take.
Access the full report for freeSources
- [1] App Store, source
Report last updated